Anthony Edmonds
San Tan Valley,AZ
Summary
Results-driven IT Business Analyst with a strong background in Agile, Scrum, and Lean Six Sigma methodologies. Demonstrates expertise in gathering business requirements, and conducting process analysis to enhance IT system performance to optimize business operations. Proficient in functional requirements documentation, SQL querying, and data-driven decision-making, successfully troubleshooting complex technical issues to reduce defects. Committed to maximizing efficiency and stakeholder satisfaction throughout the SDLC by fostering collaboration between cross-functional teams.
Overview
9
9
years of professional experience
Work History
IT Systems Analyst
FlexPrint
11.2023 - 03.2025
- Led high-priority system support and issue resolution for enterprise applications, including Printanista and Canon ImageWare, across more than 15 companies.
- Diagnosed and resolved critical data integrity issues across over 400,000 tracked devices, improving reporting accuracy, and reducing downtime.
- Developed automated Smartsheet reports and Zendesk ticketing dashboards, reducing manual tracking efforts by 40%, and enhancing cross-team collaboration.
- Conducted root cause analysis to optimize system storage and performance, using SQL, SSRS, and cloud-based reporting.
- Drove efficiency improvements through Lean Six Sigma principles, reducing defect rates by 25% through software application updates and process improvement.
- Led software UAT testing and regression testing, ensuring the smooth implementation of system enhancements.
Business Analyst
Synechron
09.2021 - 11.2023
- Gathered and analyzed business requirements for new feature development, collaborating with SMEs, product owners, and IT teams.
- Streamlined cross-functional communication by creating detailed functional specifications using Jira, Confluence, and SharePoint.
- Led QA and UAT testing, executing SQL queries to validate data accuracy, and assisting in defect resolution.
- Automated a manual financial reporting process, implementing a cloud-based solution that improved efficiency, security, and controlled data access.
- Applied gap analysis to identify system inefficiencies, leading to a 15% reduction in processing time for key business workflows.
Business Analyst
MicroMass Communications
01.2021 - 09.2021
- Analyzed and documented business processes, system workflows, and application functionalities, gathering business requirements, and defining product acceptance criteria for project development.
- Managed UAT defect tracking in Jira, delivering comprehensive Excel-based reports and dashboard insights to business leads and stakeholders for informed decision-making.
- Acted as the primary business liaison between local operations and technology teams, facilitating requirements gathering, solution identification, and cross-functional collaboration.
- Developed detailed process flow diagrams in Microsoft Visio, mapping out workflow optimizations to improve business efficiency and financial operations.
Business Analyst
Infinity Trading Solutions
10.2019 - 11.2020
- Developed and managed Business Requirements Documentation (BRD), utilizing Power BI and Balsamiq to streamline reporting.
- Led end-to-end BI project management, aligning data visualization efforts with executive decision-making needs.
- Designed and implemented KPI dashboards, identifying inefficiencies, and optimizing sales performance.
- Conducted SQL-based data analysis and forecasting, uncovering insights that supported strategic planning across global sales, purchasing, and repair teams.
- Spearheaded stakeholder presentations, ensuring buy-in for new reports, workflows, and system optimizations.
Sr. Analysis Business Consultant
Nationwide
09.2018 - 09.2019
- Performed GAP analysis and collaborated with business teams, increasing report accuracy and utilization by 20%, leading to improved customer service, and faster project turnaround.
- Advised stakeholders on process optimization strategies, leveraging data-driven insights to drive efficiency, and reduce operational bottlenecks.
- Conducted functional, regression, and user acceptance testing (UAT) to validate system performance, ensuring a seamless user experience, and optimal functionality.
- Streamlined workflows and optimized scheduling through in-depth administrative and operational analysis, enhancing team productivity and deadline adherence.
- Applied strategic problem-solving and sound judgment to proactively identify and resolve business inefficiencies, driving continuous process improvements.
Business Analyst
Nautilus
Scottsdale, AZ
05.2016 - 09.2018
- Contributed to system integration planning for both short- and long-term functionality enhancements, ensuring seamless interoperability between subsystems.
- Actively contributed to Agile Scrum ceremonies, providing sprint updates, and maintaining continuous collaboration with QA and development teams.
- Conducted UAT analysis and authored detailed documentation, including user stories, use cases, test scripts, and system testing reports, ensuring alignment with business requirements.
- Spearheaded process improvements and optimized data entry workflows, reducing turnaround time for underwriting new insurance policies, and directly boosting revenue growth.
- Provided technical system support and implemented innovative solutions, accelerating issue resolution, and enhancing operational efficiency.
Education
Lean Six Sigma Green Belt -
Six Sigma Global Institute
Online, Online Credential ID: 5729077508.2022
Bachelor of Science (B.S.) - Double Major in Criminal Justice And Sociology
Old Dominion University
Norfolk, VA12.2014
Skills
- Requirements Analysis
- Process Optimization Expertise
- Data Analysis and Reporting
- Project Management and Stakeholder Engagement
- IT Systems Analysis and Troubleshooting
- Experienced with ERP Solutions
- UAT, Regression Testing, and QA
- Smartsheet, Power BI, and Balsamiq
Timeline
IT Systems Analyst
FlexPrint
11.2023 - 03.2025
Business Analyst
Synechron
09.2021 - 11.2023
Business Analyst
MicroMass Communications
01.2021 - 09.2021
Business Analyst
Infinity Trading Solutions
10.2019 - 11.2020
Sr. Analysis Business Consultant
Nationwide
09.2018 - 09.2019
Business Analyst
Nautilus
05.2016 - 09.2018
Lean Six Sigma Green Belt -
Six Sigma Global Institute
Bachelor of Science (B.S.) - Double Major in Criminal Justice And Sociology
Old Dominion University
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