Anthony Egger
Clearwater,FL
Summary
Aspiring IT professional with a self-driven desire to develop and implement security solutions in fast-paced environments. Knowledgeable with industry leading technologies such as: cloud computing, programming, ethical hacking, and active directory. Passionate about exceeding expectations for consumers and colleagues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Technician
Brush Country Claims
Georgetown, Texas
02.2022 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Trained users on how to operate components and systems.
Sales Manager
Efficient Collaborative Retail Marketing
Clearwater, FL
11.2019 - 08.2020
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications, 60 customer calls per day.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated customers on promotions to enhance sales.
- Regularly maintained and updated VP of client status, issues, challenges, and solutions.
Client Service Representative
Efficient Collaborative Retail Marketing
Clearwater, FL
01.2018 - 11.2019
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Provided technical support and accessibility to additional resources to ensure continuous business operations.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Entered customer interaction details to track requests, document problems and record solutions offered.
Private Academic Tutor
Self Employed
Clearwater, FL
08.2017 - 03.2018
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Taught and assisted students in such areas as Algebra and English, creating tailored lesson plans and study guides on subject matter.
- Educated students on study tips and exam strategies.
Transportation Specialist
FAST 360
Clearwater, FL
06.2016 - 08.2017
- Coordinated schedules and communicated changes to patients.
- Worked with service providers to resolve issues and correct delays.
- Researched affordable transportation methods and performed safety audits on equipment.
- Coordinated timely transportation of diverse clients to healthcare facilities, including patients, families and staff members.
- Determined most effective mode and routing of patients to medical facilities.
Education
Program Certificate - Cyber Security Professional Program
University of Miami
Miami, FL07.2021
Bachelor of Science - Public Safety Administration
St. Petersburg College
Clearwater, FL12.2014
Skills
- Amazon Web Services (AWS) Integration
- Python 3 programming & trouble shooting
- Infrastructure planning
- Data security
- Wireshark software
- Applying Endpoint Protection
- Digital forensics and incident response
- Firewalls, VPNs and security products
- TCP/IP protocol
- Network security
- Cloud services
- Staff Management
Certification
- CompTIA Security+ (SY0-601)
Timeline
IT Support Technician
Brush Country Claims
02.2022 - Current
Sales Manager
Efficient Collaborative Retail Marketing
11.2019 - 08.2020
Client Service Representative
Efficient Collaborative Retail Marketing
01.2018 - 11.2019
Private Academic Tutor
Self Employed
08.2017 - 03.2018
Transportation Specialist
FAST 360
06.2016 - 08.2017
Program Certificate - Cyber Security Professional Program
University of Miami
Bachelor of Science - Public Safety Administration
St. Petersburg College
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