Anthony Ellis

GRAPA LLC, company that I received Level 1 CSW (Certified Specialist of Wine) certificate through.

• Managed cellar and beverage storage maintenance to prevent inventory spoilage
• Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature
• Set up wine tastings to bring in business and promote special offerings
• Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process

• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Stayed up-to-date on changing industry and product standards and trends related to accounts.
• Distributed marketing materials to existing and prospective clients and presented materials to client audiences.
• Identified client business needs by gaining understanding of goals, objectives and processes.
• Prospected new clientele through networking, cold calling, canvassing and referrals.
• Maximized revenue by servicing accounts and proposing new products and services to established customers.

• Cultivated warm relationships with regular customers.
• Increased sales significantly by upselling higher-end products to customers.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Regularly serviced upwards of 30 to 50 bar guests per evening consistently, taking orders, engaging customers, answering questions and upselling items on menu to increase sales.
• Regularly orchestrated table side wine presentations for 4-8, serviced wine tastings with 30+ customers per event on weekly - monthly basis.

• Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
• Managed cellar and beverage storage maintenance to prevent inventory spoilage.
• Oversaw successful bar service and operations to handle as many as 100+ guests per day just at bar area.
• Set up wine tastings to bring in business and promote special offerings.
• Represented establishment professionally with guests and earned consistent repeat and referral business.
• Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
• Coordinated wine selection and restocking for cellar with over hundreds of different bottles.

• Followed and adjusted recipes to create healthy, flavorful meals and maximize customer satisfaction.
• Offered tasty options for people following vegetarian, gluten-free and allergy-sensitive diets.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Trained and assisted new kitchen staff members.
• Ordered and received products and supplies to stock kitchen areas.
• Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
• Promoted excellence in food quality and presentation for kitchen staff.
• Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
• Reduced restaurant's annual food and labor costs through proper budgeting, scheduling and management of inventory.
• Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
• Ordered ingredients and cooking supplies needed to prepare food for clients.