Mauro Marques
Sommelier
Summary
Accomplished Sommelier with a proven track record at Crystal Rivers Cruises, enhancing wine sales and guest satisfaction through expert cellar management and staff training. Skilled in wine list management and high-volume dining, I excel in creating memorable dining experiences and fostering strong supplier relationships. My approach has significantly boosted wine tasting event attendance and revenue.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Sommelier
Crystal Rivers Cruises.
Amsterdam, NL.
Sommelier
Princess Cruieses
Los Angeles, CA
08.2023 - Current
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Set up wine tastings to bring in business and promote special offerings.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
Senior Sommelier
Le Pont De La Tour.
London ,UK
05.2022 - 04.2023
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Oversaw successful bar service and operations to handle as many as Number guests per day.
- Directed teams to keep workstations clean and neat for professional customer appeal.
- Implemented new promotional strategies, dramatically increasing business.
- Increased wine sales by conducting staff training sessions on wine knowledge and service techniques.
- Developed strong relationships with suppliers, ensuring access to high-quality wines at competitive prices.
- Enhanced guest experience by developing an extensive wine list and pairing recommendations for various cuisines.
- Maintained up-to-date knowledge of industry trends, incorporating emerging regions and varietals into the wine selection.
Sommelier
Sorrel Restaurant
Dorking, UK
10.2021 - 12.2021
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Oversaw successful bar service and operations to handle as many as Number guests per day.
- Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Restaurant Supervisor
The Witty Hotel .
Amsterdam. NL.
05.2021 - 10.2021
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Sommelier
Crystal Rivers Cruises.
Amsterdam,NL.
08.2018 - 02.2019
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Set up wine tastings to bring in business and promote special offerings.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
Senior Waiter
Crystal Cruises.
Miami, FL
11.2012 - 06.2018
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Developed strong rapport with regular customers through friendly conversations and attentive service.
- Managed food resources, memorized orders, and coordinated customer service.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Conducted regular pre-shift meetings to review daily specials, promotions, and any relevant updates from management.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
Restaurant Waiter
Firmedale Hotels.
London UK.
09.2007 - 08.2010
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Assistant Waiter
Pullman Tur Cruises.
Barcelona.ES
09.2003 - 12.2006
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
- Maintained a clean and organized dining area for an enjoyable guest experience.
Education
High School -
07.2000
Skills
Cellar Management
Wine Service Management
Serving Specifications
Menu Production
Wine List Management
Inventory management
Wine Tasting Events
Special Events
Cash Handling
Menu presentation
Sales expertise
Stocking and replenishing
Menu memorization
Wine service
High-volume dining
Dining area maintenance
Food running
Languages
Spanish
Full Professional
English
Full Professional
Portuguese
Native or Bilingual
Certification
WSET LEVEL 3
Nationality.
Brazilian/ Italian.
Timeline
Sommelier - Princess Cruieses
08.2023 - Current
WSET LEVEL 3
02-2023
WSET LEVEL 2.
09-2022
Senior Sommelier - Le Pont De La Tour.
05.2022 - 04.2023
WSET LEVEL 1
02-2022
Sommelier - Sorrel Restaurant
10.2021 - 12.2021
Restaurant Supervisor - The Witty Hotel .
05.2021 - 10.2021
Sommelier - Crystal Rivers Cruises.
08.2018 - 02.2019
Senior Waiter - Crystal Cruises.
11.2012 - 06.2018
Restaurant Waiter - Firmedale Hotels.
09.2007 - 08.2010
Assistant Waiter - Pullman Tur Cruises.
09.2003 - 12.2006
Sommelier - Crystal Rivers Cruises.
Spei - High School,