Summary
Overview
Work History
Education
Skills
Languages
Certification
Nationality.
Timeline
Mauro Marques

Mauro Marques

Sommelier

Summary

Accomplished Sommelier with a proven track record at Crystal Rivers Cruises, enhancing wine sales and guest satisfaction through expert cellar management and staff training. Skilled in wine list management and high-volume dining, I excel in creating memorable dining experiences and fostering strong supplier relationships. My approach has significantly boosted wine tasting event attendance and revenue.

Overview

21
21
years of professional experience
3
3
Certifications

Work History

Sommelier

Crystal Rivers Cruises.
Amsterdam, NL.

Sommelier

Princess Cruieses
Los Angeles, CA
08.2023 - Current
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Set up wine tastings to bring in business and promote special offerings.
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.

Senior Sommelier

Le Pont De La Tour.
London ,UK
05.2022 - 04.2023
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Oversaw successful bar service and operations to handle as many as Number guests per day.
  • Directed teams to keep workstations clean and neat for professional customer appeal.
  • Implemented new promotional strategies, dramatically increasing business.
  • Increased wine sales by conducting staff training sessions on wine knowledge and service techniques.
  • Developed strong relationships with suppliers, ensuring access to high-quality wines at competitive prices.
  • Enhanced guest experience by developing an extensive wine list and pairing recommendations for various cuisines.
  • Maintained up-to-date knowledge of industry trends, incorporating emerging regions and varietals into the wine selection.

Sommelier

Sorrel Restaurant
Dorking, UK
10.2021 - 12.2021
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Oversaw successful bar service and operations to handle as many as Number guests per day.
  • Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
  • Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
  • Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Restaurant Supervisor

The Witty Hotel .
Amsterdam. NL.
05.2021 - 10.2021
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.

Sommelier

Crystal Rivers Cruises.
Amsterdam,NL.
08.2018 - 02.2019
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
  • Set up wine tastings to bring in business and promote special offerings.
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.

Senior Waiter

Crystal Cruises.
Miami, FL
11.2012 - 06.2018
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
  • Developed strong rapport with regular customers through friendly conversations and attentive service.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Inspected dishes and utensils for cleanliness.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Conducted regular pre-shift meetings to review daily specials, promotions, and any relevant updates from management.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.

Restaurant Waiter

Firmedale Hotels.
London UK.
09.2007 - 08.2010
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.

Assistant Waiter

Pullman Tur Cruises.
Barcelona.ES
09.2003 - 12.2006
  • Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
  • Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
  • Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
  • Maintained a clean and organized dining area for an enjoyable guest experience.

Education

High School -

Spei, Curitiba, BR.
07.2000

Skills

Cellar Management

Languages

Spanish
Full Professional
English
Full Professional
Portuguese
Native or Bilingual

Certification

WSET LEVEL 3

Nationality.

Brazilian/ Italian.

Timeline

Sommelier - Princess Cruieses
08.2023 - Current

WSET LEVEL 3

02-2023

WSET LEVEL 2.

09-2022
Senior Sommelier - Le Pont De La Tour.
05.2022 - 04.2023

WSET LEVEL 1

02-2022
Sommelier - Sorrel Restaurant
10.2021 - 12.2021
Restaurant Supervisor - The Witty Hotel .
05.2021 - 10.2021
Sommelier - Crystal Rivers Cruises.
08.2018 - 02.2019
Senior Waiter - Crystal Cruises.
11.2012 - 06.2018
Restaurant Waiter - Firmedale Hotels.
09.2007 - 08.2010
Assistant Waiter - Pullman Tur Cruises.
09.2003 - 12.2006
Sommelier - Crystal Rivers Cruises.
Spei - High School,

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Mauro MarquesSommelier