Summary
Overview
Work History
Skills
Timeline
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Wacey Jamison

San Antonio,TX

Summary

Seasoned Sommelier and Manager with a proven track record at Slate Theory Winery, enhancing service staff's wine knowledge and maximizing revenue through strategic inventory management. Expert in wine tasting and cellar management, coupled with exceptional skills in staff training and development. Achieved significant improvements in customer satisfaction and team performance.

Overview

15
15
years of professional experience

Work History

Sommelier

Slate Theory Winery
07.2023 - 10.2024
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.
  • Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.

Manager

Slate Mill Wine Collective
08.2019 - 07.2022
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Manager

Cured Restaurant
06.2009 - 06.2015
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.
  • Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.

Sales Associate

Ron Yates
06.2021 - 06.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Skills

  • Wine Tasting Expertise
  • Wine Service Management
  • Cellar Management
  • Supplier Relationship Management
  • Staff Training and Development
  • Inventory Management
  • Menu development
  • Wine List Management
  • Vendor Negotiations
  • Special Events
  • Wine Club Management
  • Wine pairing knowledge
  • Glassware Selection
  • Wine Storage Solutions
  • Wine Label Interpretation
  • Wine Temperature Control
  • Sparkling Wine Service
  • Wine Aging Potential
  • Fortified Wine Knowledge

Timeline

Sommelier

Slate Theory Winery
07.2023 - 10.2024

Sales Associate

Ron Yates
06.2021 - 06.2022

Manager

Slate Mill Wine Collective
08.2019 - 07.2022

Manager

Cured Restaurant
06.2009 - 06.2015

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Wacey Jamison