Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Anthony Ernst

Anthony Ernst

Duffield,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Visitor Control Center Clerk/ Security Assistant (O/A) GS-5

United States Navy, Unit
Port Hadlock, Washington
06.2022 - 08.2023
  • Responsible for preparing, proofreading, and the writing of security documents including Standard Operating Procedures (SOP) and base Instructions
  • Completed approximately 1,500 background checks on the OpenFox system
  • Responded to multiple emails and calls daily to complete access requests or redirect personnel to the required department
  • Repaired the Defense Biometric Identification System (DBIDS) which significantly reduced the amount of time the system remained offline
  • Regularly communicated with departmental leaders to assist in different tasks throughout the installation.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.

U.S. Navy Master-At-Arms

Naval Security Forces
Manama, Bahrain
01.2015 - 01.2019
  • Antiterrorism/Force Protection, Naval Security Forces for a Naval Installation consisting of over 3,000 personnel
  • Master-At-Arms Third class (equivalent to GS-4)
  • Performed customer service to approximately 250 personnel daily, assisting with complaints, issues, and concerns
  • Made use of security programs such as the Consolidated Law Enforcement Operation Center (CLEOC)
  • Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
  • Maintained team compliance with professionalism guidelines and security team standards.
  • Recorded required data for incident reports and files.
  • Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.

Education

Island Coast High School
06.2015

Skills

  • Leadership
  • Communication
  • Problem-solving
  • Effective Time Management
  • Analytical Thinking
  • Microsoft Office (Word, Excel)
  • Conflict Resolution
  • Typing Speed of 60 WPM
  • Articulate
  • Background Investigations
  • Identification Verification
  • Security Screenings
  • Customer Service

Timeline

Visitor Control Center Clerk/ Security Assistant (O/A) GS-5

United States Navy, Unit
06.2022 - 08.2023

U.S. Navy Master-At-Arms

Naval Security Forces
01.2015 - 01.2019

Island Coast High School
Anthony Ernst