Hi, I’m
Anthony Escobar
Norfolk,VA
Summary
Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and quickly identifying fraudulent claims.
Overview
16
years of professional experience
1
Language
Work History
GEICOVirginia Beach
Insurance Claims Specialist & Coach
06.2021 - Current
Job overview
- Assist with mentoring and development of new adjusters
- Monitoring verbal and/or digital interactions handled by Insurance Claims Specialists
- Provide coaching feedback on completed file audits and monitored calls
- Analyzing complex property damage insurance claims and moving towards resolution
- Assisted management with running reports and identifying departmental areas of opportunities to improve performance.
- Worked with approximately 30 claims adjusters and examiners to expedite processing in alignment with procedures.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Generated, posted and attached information to claim files.
- Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.
GEICOVirginia Beach, VA
Sales Performance Manager
06.2018 - 06.2021
Job overview
- Responsible for monitoring and providing feedback on sales call handling for over 80 agents
- Tracking Quality trends for Tide and Military Sales for company
- Organizing structure of department
- Boosting floor-wide morale
- Assists with countrywide results of quality assurance.
- Managed high-performing sales team, fostering culture of accountability and continuous growth.
- Conducted regular performance reviews for each team member, setting clear expectations and goals for improvement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Streamlined sales processes by identifying inefficiencies and implementing solutions to optimize workflow.
GEICOVirginia Beach, VA
Insurance Sales Agent
12.2016 - 06.2018
Job overview
- Assisted in company growth by selling quality policies to new/returning customers
- On Pace for high-ranking company recognition
- Several Championship Roles for team including driving Power Selling Ratio and Quality
- Peer Coaching of approximately 20 agents.
- Evaluated competitors' products and services to gain competitive advantage.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Developed sales strategies to increase sales of insurance policies.
- Improved sales performance by staying current on industry trends, product offerings, and competitor strategies.
GEICOVirginia Beach
Insurance Service Agent
10.2014 - 12.2016
Job overview
- Assisted existing policyholders with billing, policy updates, offering knowledge of company
- Peer coaching of approximately 20 agents to help drive overall performance.
- Set up customer payment plans to cover annual policies and renewals.
- Provided primary customer support to internal and external customers.
- Checked documentation for accuracy and validity on updated systems.
- Trained new customer service representatives on best practices, policies and procedures.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Educated customers on available insurance products, guiding them in selecting suitable policies that aligned with their financial goals and risk tolerance.
SprintHampton, VA
Escalation Manager
02.2008 - 06.2014
Job overview
- Handled escalated calls from approximately 50 floor agents
- Assisted with coaching/development of new hires and current employees
- Help to retain customers at risk of cancelling services with company
- Work with upper management to improve call handling.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Optimized case management systems to facilitate streamlined reporting and analysis of escalation data.
Education
University of Maryland Global CampusAdelphi, MD
Bachelor of Arts from Business Administration And Management
02.2025
University Overview
- Status: Actively pursuing degree
- Honor Roll [Semester and Year]
- 3.8 GPA
- Dean's List Spring 2021, Fall 2021
Christopher Newport UniversityNewport News, VA
Associate of Science from Pre-Medicine
05.2002
Tallwood High SchoolVirginia Beach, VA
High School Diploma
06.2000
Skills
- Client Interviews
- Coverage assessments
- Great mathematical skills
- Recordkeeping Organization
- Active Listening
- Organizing and Prioritizing Work
- Decision-Making
- Claims
- Documentation skills
- Customer Service
- Claims Processing
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Licensed Insurance Adjuster - Feb 2022
Timeline
Insurance Claims Specialist & Coach
GEICO
06.2021 - Current
Sales Performance Manager
GEICO
06.2018 - 06.2021
Insurance Sales Agent
GEICO
12.2016 - 06.2018
Insurance Service Agent
GEICO
10.2014 - 12.2016
Escalation Manager
Sprint
02.2008 - 06.2014
University of Maryland Global Campus
Bachelor of Arts from Business Administration And Management
Christopher Newport University
Associate of Science from Pre-Medicine
Tallwood High School
High School Diploma