Alexander Michaelsen
Mulberry,Florida
Summary
Motivated, results-driven insurance expert who excels at detailed-oriented and efficient claims and insurance management. Successful career encompassing experience handling a wide range of complex insurance claims. Highly adept at executing thorough assessments of major claims requests. Excel at conducting in-depth claims investigation and compensation evaluation. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
8
8
years of professional experience
Work History
Insurance Claims Specialist
GEICO, Government Employees Insurance
04.2023 - Current
- Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures
- Evaluate and settled complex insurance claims in strict timeframes
- provided advice to customers regarding claims, rights and insurance process to prevent disputes
- followed up with customers on unresolved issues
Telephone Claims Representative
GEICO, Government Employees Insurance
11.2022 - 04.2023
- Built strong relationships with policyholders, fostering trust and loyalty through consistent professionalism in all interactions.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Examine claims forms and other records to determine insurance coverage
- researched and analyzed policy contracts to verify proper payment of claims
- negotiated with policyholders and claimants to reach mutually satisfactory resolutions
- Handled claims coverage investigation to determine whether or policy coverages are applicible
Claims Training Coach
GEICO, Government Employees Insurance
10.2021 - 11.2022
- Identified department needs, developed training materials and implemented strategies to prepare employees thoroughly for job demands.
- Brought positive attitude to orientation and educational programs to improve learning environment.
- Worked independently with minimal supervision, setting priorities and demonstrating excellent project management skills.
- Mentored junior colleagues as they progressed through the claims specialist career path, sharing expertise and guidance on complex cases.
- Acted as a resource for claims staff, staying abreast of industry developments and sharing relevant information to enhance overall team knowledge.
- Increased employee retention through targeted training initiatives, fostering a positive work environment and skill development.
Claims Service Representative
GEICO, Government Employees Insurance
08.2018 - 10.2021
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
- Investigated accidents or incidents to determine cause and extent of damages.
- Monitored and managed claim expenses to control costs and maximize profitability.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
Insurance Customer Service Representative
GEICO, Government Employees Insurance
01.2016 - 08.2018
- Assisted customers with completing insurance documents to avoid missed information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policy holders
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Updated account information to maintain customer records.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Plant City High School
Plant City, FL05.2014
Skills
- Policy analysis
- Verbal Communication
- Data Entry
- Client Interviews
- Remote Employee Training
- Course Planning
- Claims negotiation
- Team support
- Complex coverage issues
- Issue and complaint resolution
- Liability denials
- Damage investigation
6-20 insurance license
Florida 6-20 All-Lines Adjuster can: Determine the amount of a claim, loss, or damage payable under an insurance contract, or. Settle the claim, loss, or damage.
Timeline
Insurance Claims Specialist
GEICO, Government Employees Insurance
04.2023 - Current
Telephone Claims Representative
GEICO, Government Employees Insurance
11.2022 - 04.2023
Claims Training Coach
GEICO, Government Employees Insurance
10.2021 - 11.2022
Claims Service Representative
GEICO, Government Employees Insurance
08.2018 - 10.2021
Insurance Customer Service Representative
GEICO, Government Employees Insurance
01.2016 - 08.2018
High School Diploma -
Plant City High School