Anthony Estrada
La Mirada,CA
Summary
Proven team player with a track record of enhancing guest relations at Splash La Mirada through effective complaint resolution and fostering repeat business. Skilled in cash handling and bilingual communication, I excel in high-pressure environments, ensuring optimal guest satisfaction and safety. Demonstrated ability to train staff and manage front desk operations efficiently.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
Splash La Mirada Regional Aquatics Center
01.2023 - Current
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
Barista
Drinx
11.2023 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
Service Clerk
Smart And Final
11.2022 - 06.2023
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
Lifeguard
Splash La Mirada Regional Aquatics Center
05.2022 - 06.2023
- Learned and maintained proficiency in first responder skills such as First Aid, AED, and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
No Degree - Biology
California State University, Fullerton
Fullerton, CA06-2028
High School Diploma -
California High School
Whittier, CA06-2024
Skills
- Team player mentality
- Cash handling experience
- Patience and composure
- Bilingual
- Opening and closing duties
Timeline
Barista
Drinx
11.2023 - 07.2024
Guest Service Associate
Splash La Mirada Regional Aquatics Center
01.2023 - Current
Service Clerk
Smart And Final
11.2022 - 06.2023
Lifeguard
Splash La Mirada Regional Aquatics Center
05.2022 - 06.2023
No Degree - Biology
California State University, Fullerton
High School Diploma -
California High School
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