ANTHONY FLORES
San Antonio,Texas
Summary
Experienced personal injury case manager with a passion for delivering exceptional customer service. Dedicated to leveraging my overall skills and expertise to contribute to a dynamic team. Eager to apply my background in customer service to support clients through every stage of their case, while continuously seeking opportunities for professional growth and development
Overview
3
3
years of professional experience
Work History
Case Manager
Pusch & Nguyen Law Firm
09.2023 - Current
- Acted as clients' primary point of contact, providing guidance and support throughout the claims process to ensure their needs were met and their cases progressed smoothly
- Facilitated and monitored clients' medical treatment plans and managed property damage claims, ensuring clients receive appropriate care and timely property repairs or replacements
- Collaborate with attorneys to prepare for negotiations, mediation, arbitration, and trial proceedings, providing valuable insights and documentation to support clients' claims.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Leasing Manager
NRP Group
03.2023 - 07.2023
- Provided comprehensive knowledge of the apartment community, amenities, and surrounding neighborhood to prospective residents
- Organized and maintained all application files systematically
- Prepared documentation and files for compliance review
- Managed accurate inventory of available rental units, tracked prospective residents, and maintained up-to-date information on lease renewals
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
Sr. Case Manager
Thomas J. Henry Personal Injury Attorney's
11.2021 - 01.2023
- Efficiently set up auto liability, uninsured (UM), underinsured (UIM), and personal injury protection (PIP) medical payment (Med Pay) claims daily
- Promptly and diligently obtained police reports
- Interacted with clients and potential new clients (PNCs) daily to understand and address their needs
- Ensured clients received appropriate medical treatment when necessary
- Composed and revised legal documents for paralegals and attorneys.
Education
Associates/Biology -
Northwest Vista College
2022
High School Diploma -
SA Leadership Academy
2019
Skills
- Strong Work Ethic
- Time Management
- Team player
- Data Entry
- Legal Drafting
- Case Management
Timeline
Case Manager
Pusch & Nguyen Law Firm
09.2023 - Current
Leasing Manager
NRP Group
03.2023 - 07.2023
Sr. Case Manager
Thomas J. Henry Personal Injury Attorney's
11.2021 - 01.2023
Associates/Biology -
Northwest Vista College
High School Diploma -
SA Leadership Academy
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