Anthony Foster
Detroit
Summary
- Innovative professional dedicated to continuous process improvements. Results-oriented with history of achieving solid success through exceptional attention to detail. Known for strong leadership and mentoring skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support.
Overview
30
30
years of professional experience
Work History
Field Service Supervisor
IGT
03.2023 - Current
- Responsible for overall service for the Michigan State Lottery in the Metro Detroit area consisting on 2200 retailers.
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Achieved higher customer retention rates by addressing concerns promptly and building trust-based relationships with key accounts.
- Led team of up to 12 service technicians in field activities.
Field Service Supervisor
Eyefi
11.2020 - 02.2023
- Supervise all areas of Field Service including Country wide installations and service. This also includes training sub-contractors locally and throughout the U.S. on our products and services.
- Facilitated communication between office personnel, subcontractors, and customers.
- Established strong relationships with clients through excellent communication skills and professional conduct.
Deep Clean Supervisor
Cintas
12.2017 - 01.2019
- Worked directly with a team of Service Representatives, both on customer sites and in-house
- These Service Representatives provide a thorough cleaning/sanitizing service for customer restrooms, kitchens, carpets, and other applicable areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted routine inspections to check quality and compliance with established specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
Casino Slot Tech Supervisor
Caesars Entertainment
07.2015 - 10.2017
- Ensure technicians have the tools and training needed to perform their job at a high level
- These duties include but are not limited to: Installations, machine moves, program upgrades, theme conversions, and preventative maintenance for all slot equipment on the casino floor.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Field Service Supervisor
IGT
02.1994 - 06.2015
- Managed all aspects of field service including installations, upgrades, conversions, and maintenance for this industry leading manufacturer of gaming machines, consistently meeting and exceeding budgetary constraints.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Implemented innovative solutions to reduce costs while maintaining high-quality service delivery standards.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Customer-focused experience in the gaming and customer service industry
- Over 15 years of experience in management Strong organizational and supervisory skills Effective in team leadership, training, and 1:1 job coaching
- Adept in tech start-ups, establishing and implementing processes and procedures
- Dependable and down-to-earth professional who can quickly learn new technologies
- Exceptional technology skills, operating on a variety of business and gaming platforms
- Microsoft Office (Word, Excel, PowerPoint, Access, and Project)
- Bally Systems SDS project management from installation to performance tracking
Timeline
Field Service Supervisor
IGT
03.2023 - Current
Field Service Supervisor
Eyefi
11.2020 - 02.2023
Deep Clean Supervisor
Cintas
12.2017 - 01.2019
Casino Slot Tech Supervisor
Caesars Entertainment
07.2015 - 10.2017
Field Service Supervisor
IGT
02.1994 - 06.2015
Associate of Arts - Business Administration And Management
University of Phoenix