Anthony Garza-Mahoney
Clinton Township
Summary
Dedicated professional with experience in clinical support, known for strong teamwork and problem-solving skills. Successfully facilitated patient intake processes and implemented workflow improvements to enhance patient care quality and operational efficiency.
Overview
4
4
years of professional experience
Work History
Clinical Support Rep
Henry Ford Health
Sterling Heights, MI
04.2023 - Current
- Collaborated with healthcare teams to ensure accurate documentation and compliance with clinical protocols.
- Delivered high-quality clinical support services by adhering strictly to guidelines, policies, and procedures set forth by the organization.
- Implemented process improvements that increased accuracy in patient record management.
- Streamlined workflow efficiencies within the clinical environment through continual process improvements and updates on best practices in patient care management.
- Supported training initiatives for new staff on systems and best practices for patient care.
- Facilitated patient intake processes to enhance operational efficiency and streamline workflows.
Clinical Support Rep
Henry Ford Health
Sterling Heights, MI
04.2023 - 06.2024
- Coordinated communication between clinical staff and patients to resolve inquiries and enhance satisfaction.
- Collaborated with healthcare teams to ensure accurate documentation and compliance with clinical protocols.
- Evaluated workflow processes, identifying opportunities for enhancements to improve overall service delivery quality.
- Assisted in the development of training materials to support ongoing education for clinical personnel.
- Monitored inventory levels of medical supplies, ensuring timely replenishment and availability for clinical operations.
Patient Admitting Representative
Henry Ford Health
Clinton Township, MI
12.2022 - 04.2023
- Managed patient admissions efficiently, ensuring accuracy in data entry and documentation.
- Expedited emergency admissions by prioritizing tasks effectively during high-pressure situations.
- Collaborated with medical staff to streamline patient intake processes and enhance service delivery.
- Assisted patients with insurance verification, improving overall satisfaction and reducing processing delays.
- Resolved patient inquiries regarding admission status promptly, contributing to positive patient experiences and retention.
- Maintained confidentiality of sensitive information in compliance with HIPAA regulations during admissions.
Education
BBA - Business Management
Baker College
Clinton Township, MI 06.2013
Associate of Business Management - Business Management
Baker College
Clinton Township06.2010
Skills
- Patient care
- HIPAA
- Patient confidentiality
- Attention to detail
- Problem-solving
- Time management
- Time management
- Team collaboration
- Teamwork
- Reliability
- Problem-solving skills
- Patient care
Timeline
Clinical Support Rep
Henry Ford Health
04.2023 - Current
Clinical Support Rep
Henry Ford Health
04.2023 - 06.2024
Patient Admitting Representative
Henry Ford Health
12.2022 - 04.2023
BBA - Business Management
Baker College
Associate of Business Management - Business Management
Baker College