Anthony Gielczyk
Lamberton,MN
Summary
Professional multi-tasker and quick learner. Strong focus on team collaboration and adaptability. Known for effective communication, problem-solving, and commitment to achieving results. I am a team player as well and I have a robust background in different areas of employment and I am looking for my long term career.
Overview
14
14
years of professional experience
Work History
Financial Case Aide
Yellow Medicine County
01.2024 - Current
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
- Engaged in ongoing professional development opportunities to stay current on best practices within the field of case management.
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
- Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
- Salvation Army Representative, Handled all requests for the county on different assistance needed for the client.
- Intake two days a week for walk-ins or phone calls for financial unit.
- Distributed daily reports to workers, maintained asset reports, and monthly out of state usage reports to monitor for fraud.
OAS - Office Assistant
Lyon County Probation
12.2022 - 01.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Gather all court documents and prepare the probation agreement off of the court order.
- Assist probation agents in client files, faxing, emailing and keeping the file up to date.
- Assist all clients who came into the office.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
911 Dispatcher
Lyon County Sheriff
03.2017 - 12.2022
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Monitored all jail cameras and doors internal and external.
- Stayed up to date on weather and when severe weather arose, took appropriate action notifying the county and sounding the siren.
Sales Associate
AT&T
04.2014 - 03.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Sold Direct-Tv along with AT&T services.
Delivery Driver
FedEx
06.2011 - 03.2014
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Education
Northwest High School
Cedar Hill, MOSkills
- Relationship building
- Professional boundaries
- Confidentiality adherence
- Communication
- Teamwork and collaboration
- Customer service
Accomplishments
- Microsoft Excel Professional.
Timeline
Financial Case Aide
Yellow Medicine County
01.2024 - Current
OAS - Office Assistant
Lyon County Probation
12.2022 - 01.2024
911 Dispatcher
Lyon County Sheriff
03.2017 - 12.2022
Sales Associate
AT&T
04.2014 - 03.2017
Delivery Driver
FedEx
06.2011 - 03.2014
Northwest High School
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