Mabruka Abdulahi
Minneapolis,MN
Summary
Detail-oriented Case Aide with proven understanding of needs service and methodical approach to completing documentation. Consistent in helping clients obtain relevant services by fully pursuing opportunities and resolving problems. Dependable in following up on issues and skilled at prioritizing cases.
Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Financial Case Aide
Hennepin County Human Services
Minneapolis, MN
03.2023 - Current
- Conducted research on relevant issues related to the client's case.
- Participated in community outreach activities to promote awareness of services offered by the organization.
- Facilitated communication between clients, caseworkers, and other stakeholders involved in a case.
- Collaborated with other organizations to locate resources for clients such as housing assistance or job training programs.
- Provided emotional support to clients dealing with difficult life circumstances or transitions.
- Organized group sessions for clients aimed at helping them identify goals and develop plans of action.
- Monitored progress of cases to ensure that deadlines are met.
- Developed professional working relationships with parents and children to help connect each with relevant services.
- Connected individuals with relevant community resources and coordinated referrals.
Patient Registration Specialist
Maple Grove Hospital
Maple Grove, MN
10.2021 - Current
- Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.
- Handled cash transactions accurately according to established procedures.
- Reviewed benefit plans for accuracy of coding changes when necessary.
- Performed clerical tasks such as filing, faxing, copying., as requested.
- Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
- Maintained accurate patient records in accordance with HIPAA regulations and organizational policies.
- Conducted insurance eligibility verifications to ensure coverage of services provided.
- Assisted patients with questions regarding their accounts or billing issues.
Case Management Assistant/ Navigation & Informatio
Hennepin County Human Services
Minneapolis, MN
08.2018 - 03.2023
- Assisted in the development and implementation of case management plans to ensure clients' needs were met.
- Provided support services such as assessment, information and referral, advocacy, crisis intervention, and follow-up services.
- Developed relationships with other social service providers to coordinate client care.
- Conducted home visits to assess client's living environment and provide supportive counseling.
- Provided emotional support to families during difficult times or transitions.
- Participated in multidisciplinary team meetings to discuss cases and develop strategies for providing effective care.
- Educated clients on available resources that could help improve their quality of life.
- Assisted clients in accessing needed benefits such as food stamps or housing assistance programs.
- Responded promptly to inquiries from agencies or individuals regarding case status or services provided by the program.
- Served as a liaison between the agency and other organizations providing services for mentally ill individuals.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Peer Counselor
DeKalb County Board of Health, TB Clinic
Atlanta, GA
09.2012 - 07.2017
- Developed and implemented individualized action plans for clients.
- Created an environment that was conducive to open dialogue among peers about sensitive topics.
- Provided emotional support, care and guidance to individuals in need of assistance.
- Collaborated with other professionals to coordinate services for clients.
- Maintained accurate records of case notes and client progress reports.
- Encouraged healthy lifestyle choices by promoting physical activity, proper nutrition and adequate sleep habits.
- Shared personal stories and experiences to provide hope, advocacy and one-on-one support.
- Participated in conflict resolution and problem-solving to support healthy coping skills.
- Planned service activities to promote community interaction.
- Demonstrated cultural responsiveness to support diverse families and communities.
- Performed tasks to assist and support individuals in regaining independence within community.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
Education
Bachelor of Science - Human Services
Metropolitan State University
Saint Paul, MN12.2019
Languages
Oromo
Native/ Bilingual
Amharic
Professional
Somali
Limited
Timeline
Financial Case Aide
Hennepin County Human Services
03.2023 - Current
Patient Registration Specialist
Maple Grove Hospital
10.2021 - Current
Case Management Assistant/ Navigation & Informatio
Hennepin County Human Services
08.2018 - 03.2023
Peer Counselor
DeKalb County Board of Health, TB Clinic
09.2012 - 07.2017
Bachelor of Science - Human Services
Metropolitan State University
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