Anthony Gil
Hialeah,Florida
Summary
Aspiring IT professional currently pursuing an associate degree in Cybersecurity, seeking an entry-level Help Desk or IT Support position. Brings strong customer service and leadership experience, with a commitment to learning and growing within a technology-driven team.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Fetch Package
04.2022 - Current
- Operate software and scanners to process and track packages
- Maintain accuracy and speed in high-volume shipping environments
- Collaborate with team members to solve workflow issues and meet daily quotas
- Adapt quickly to new systems and procedures
Team Leader
Wendys Fast Food
06.2018 - 03.2022
- Trained and mentored new employees on policies and register systems
- Resolved customer issues professionally in fast-paced situations
- Handled scheduling, shift coverage, and inventory control
- Led teams to meet daily performance and service goals
- Developed communication and leadership skills through daily operations
Education
Associate in Information Technology - Cyber Security
Keiser University
Fort Lauderdale, FL08-2026
Skills
- Currently studying: Networking, Operating Systems, and Cybersecurity
- Familiar with Windows OS through coursework and personal use
- Practicing basic troubleshooting and computer setup in class labs
- Fast learner with strong communication and teamwork skills
- Self-studying for CompTIA A certification (Exam planned: Fall 2025)
Projects/ In Progress Learning
- CompTIA A+ – Currently self-studying IT support basics
- Watching tutorials on troubleshooting, PC setup, and basic networking
- Practicing IT lab simulations as part of Keiser coursework
Relevant Coursework
- Essentials of Networking
- Cybersecurity Fundamentals
- Ethical Hacking and Penetration Testing
- Computer Systems Security
Timeline
Warehouse Associate
Fetch Package
04.2022 - Current
Team Leader
Wendys Fast Food
06.2018 - 03.2022
Associate in Information Technology - Cyber Security
Keiser University
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