Anthony Gilmer
Crothall Healthcare Services
Montgomery,AL
2
years of professional experience
Dynamic Team Lead at Crothall Healthcare Services with a strong focus on quality control and employee engagement. Successfully enhanced service standards and team performance through effective coaching and mentoring. Proven ability to resolve issues swiftly, ensuring patient satisfaction and operational efficiency in high-volume environments.
Work History
Team Lead
2 Years 2 Months- Supervised daily environmental services workflows, ensuring consistent cleanliness and service standards.
- Trained new associates on infection prevention, safety procedures, and room turnover expectations.
- Coordinated staff assignments to maintain coverage across high-volume patient care areas.
- Inspected completed work for quality, accuracy, and compliance with facility protocols.
- Addressed service issues promptly, supporting smooth operations and patient satisfaction.
- Monitored supply usage and replenishment to prevent shortages in critical areas.
- Communicated with nursing and facility teams to prioritize urgent cleaning requests.
- Documented performance concerns and supported corrective coaching for team members.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
High School Diploma
Skills
Customer focus
Coaching and mentoring
Quality control
Workplace safety
Employee training
Workflow management
Employee engagement
Problem-solving
Staff training
Team motivation
Timeline
Team Lead
Crothall Healthcare Services
11.2023 - 01.2026Read More
Mckenzie High
High School Diploma
Read More