Anthony Givens
St Louis,MO
Summary
I have worked in customer service for 10 years usually developing a good rapport with regular clientele. Will I can be a team player I am no stranger to being a one man army if the situation calls for such. I usually learn best through repetition which allows for daily depth and mastery. If given a task I will not give up until it has been completed.
Overview
10
10
years of professional experience
Work History
Shift Manager
KMAC Enterprises
02.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Inventory Counting
- Cash flow Maintenance
Shift Lead Manager
Bell American Group LLC
01.2019 - 01.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Food Prep
Shift Lead
Klak Management
04.2014 - 12.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Food Prep
- Event Coordination
Education
Associates Of Applied Sciences - Business Management
Brown Mackie College
Fenton06.2015
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Microsoft Word
Timeline
Shift Manager
KMAC Enterprises
02.2023 - Current
Shift Lead Manager
Bell American Group LLC
01.2019 - 01.2023
Shift Lead
Klak Management
04.2014 - 12.2018
Associates Of Applied Sciences - Business Management
Brown Mackie College