Desiree Brown
Frisco,TX
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
14
14
years of professional experience
Work History
Claims Adjuster
Liberty Mutual
01.2018 - 04.2024
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Substantiated legitimate claims and denied unjustified claims.
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Researched claims and incident information to deliver solutions and resolve problems.
Data Entry and Billing Clerk
TruGreen Lawn Care
02.2010 - 01.2018
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Managed invoicing and payment processing operations.
- Followed established procedures to enter and process data correctly.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Created and maintained data entry logs to track data entry activities.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Bachelor of Science -
Indiana University South Bend
South Bend, IN06.2010
Skills
- Claims Investigation
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
- Report Writing
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Fast Typing Speed
- File Management
- Independent worker
- Filing and data archiving
- Strong Problem Solver
- Data Processing
- Document Scanning
- Document processing
- Administrative Support
- Professional and mature
- Quality Assurance
Timeline
Claims Adjuster
Liberty Mutual
01.2018 - 04.2024
Data Entry and Billing Clerk
TruGreen Lawn Care
02.2010 - 01.2018
Bachelor of Science -
Indiana University South Bend
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