Anthony Goncalves
Clark,NJ
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
8
8
years of professional experience
Work History
Front Desk Hostess
Wyndham Hotel - TRYP Wyndham division
Newark
03.2019 - 05.2022
- Handled front desk cashier and managed checks and cash according to hotel procedures
- Completed all guess transactions such as: guests registration, guests check out, guests upgrades and special requests
- Responded and resolved any customer complaints: escalating issues to correct departments for resolution
- Accommodated guests requests when possible within policies/procedures
- Accurately completed logs/reports as specified by management
- Responded to guests via telephone professionally aiding in requests and inquiries
- Support, assist and provide guidance to less experienced Colleagues as needed.
Receptionist
Tristate Stone
Newark
09.2014 - 01.2016
- Provides general office support with variety of clerical activities
- Interact with both client and vendors on the telephone and in reception area
- Ensures kitchen, pantry, office desks and reception area is well kept for business needs
- Sorts and distributes company's mail to appropriate recipients
- Manage inventory for office, kitchen, and pantry items; placing orders as needed
- Responds to customers requests for general company information such as location, pricing, and scheduling appointments
- Researches and resolves collections disputes and discrepancies.
Education
YWAM
Kailua, HI05-2017
ALJ
Clark, NJ06-2016
Skills
- Microsoft Office (Excel, Word, Power Point)
- Payment Processing
- Customer Service
- Invoicing and Billing
- Guest Relations
- Office Organization
- Payment Collection
- Cash Handling
- Reservations
- Guest Check-In and Check-Out
- Nightly Audits
- Teamwork and Collaboration
- Problem-Solving
Languages
Trilingual (English, Portuguese, and Spanish)
Languages
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Front Desk Hostess
Wyndham Hotel - TRYP Wyndham division
03.2019 - 05.2022
Receptionist
Tristate Stone
09.2014 - 01.2016
YWAM
ALJ
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