Crystal Calcano
Overview
8
8
years of professional experience
1
1
Certification
Work History
Full Time Front Desk Agent
TRYP By Wyndham Hotel
10.2017 - Current
- Manage online, phone and in-person room reservations
- Data entry and managing of hotel operations using Opera Cloud Oracle PMS
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Collected room deposits, fees, and payments
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems
- Respond to guest issues and complaints in a courteous and timely manner
- Communicate and delegate tasks to other hotel departments such as housekeeping, engineering and sales
- Arrange for shuttle services and assist with other guest transport needs
Per Diem Unit Secretary
Montefiore Weiler Hospital
01.2017 - 10.2017
- Experience working with Epic system
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Executed clerical tasks and assisted with unit duties
- Provided patient information to staff pertaining to admissions and discharges
- Assisted with admissions and discharge paperwork
- Managed incoming calls, took messages and directed callers to appropriate personnel
- Kept office space stocked with administrative and medical supplies
- Managed unit call bell requests and informed RN and CNA
Education
Bachelor of Science - Nursing
University of Mount Saint Vincent
The Bronx, NY05-2014
Skills
- Gained confidence and independence in a hospital setting using time management skills, prioritizing work and organization
- Establishing a safe work environment through teamwork
- Establishing rapport with patients through active listening and demonstrating empathy
- Obtaining physical assessments
- Vital sign measurements
- Assisting with basic care
- Preparing and administering medications under supervision of nurse
- Using sterile technique procedures for wound and trach care
- Observing and assisting in IV insertion and starting IV piggyback lines
- Catheter placement and blood draws
Degree
BSN, RN
Certification
- Registered Professional Nursing License, New York, 902861
- Registered Professional Nursing License, South Carolina, 274558
- BLS Certified
Student Clinical Experience
- Foundations, Fall 2012
- Medical-Surgical Rotation, Spring 2013
- Pediatrics, Labor & Delivery, Fall 2013
- Psychiatric Unit, Community Care and Preceptorship, Spring 2014
Languages
Spanish
Native or Bilingual
Timeline
Full Time Front Desk Agent
TRYP By Wyndham Hotel
10.2017 - Current
Per Diem Unit Secretary
Montefiore Weiler Hospital
01.2017 - 10.2017
Bachelor of Science - Nursing
University of Mount Saint Vincent
Similar Profiles
Natasha LouwNatasha Louw
3rd Commis Chef at Tryp by Wyndham Hotel3rd Commis Chef at Tryp by Wyndham Hotel
Anthony GoncalvesAnthony Goncalves
Front Desk Hostess at Wyndham Hotel - TRYP Wyndham divisionFront Desk Hostess at Wyndham Hotel - TRYP Wyndham division
Roberta Walesa Isambert SilvestreRoberta Walesa Isambert Silvestre
Front Desk Receptionist at TRYP By Wyndham Maritime, Innisfree HotelFront Desk Receptionist at TRYP By Wyndham Maritime, Innisfree Hotel
Jaskeerat SinghJaskeerat Singh
Front desk agent and Front desk Manager(Part-time) at Radisson Toronto Airport WestFront desk agent and Front desk Manager(Part-time) at Radisson Toronto Airport West
Kayla ThomasKayla Thomas
Full Time Front Desk Associate at Fulk Chiropractic, PAFull Time Front Desk Associate at Fulk Chiropractic, PA