Crystal Calcano
Overview
8
8
years of professional experience
1
1
Certification
Work History
Full Time Front Desk Agent
TRYP By Wyndham Hotel
10.2017 - Current
- Manage online, phone and in-person room reservations
- Data entry and managing of hotel operations using Opera Cloud Oracle PMS
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Collected room deposits, fees, and payments
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems
- Respond to guest issues and complaints in a courteous and timely manner
- Communicate and delegate tasks to other hotel departments such as housekeeping, engineering and sales
- Arrange for shuttle services and assist with other guest transport needs
Per Diem Unit Secretary
Montefiore Weiler Hospital
01.2017 - 10.2017
- Experience working with Epic system
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Executed clerical tasks and assisted with unit duties
- Provided patient information to staff pertaining to admissions and discharges
- Assisted with admissions and discharge paperwork
- Managed incoming calls, took messages and directed callers to appropriate personnel
- Kept office space stocked with administrative and medical supplies
- Managed unit call bell requests and informed RN and CNA
Education
Bachelor of Science - Nursing
University of Mount Saint Vincent
The Bronx, NY05-2014
Skills
- Gained confidence and independence in a hospital setting using time management skills, prioritizing work and organization
- Establishing a safe work environment through teamwork
- Establishing rapport with patients through active listening and demonstrating empathy
- Obtaining physical assessments
- Vital sign measurements
- Assisting with basic care
- Preparing and administering medications under supervision of nurse
- Using sterile technique procedures for wound and trach care
- Observing and assisting in IV insertion and starting IV piggyback lines
- Catheter placement and blood draws
Degree
BSN, RN
Certification
- Registered Professional Nursing License, New York, 902861
- Registered Professional Nursing License, South Carolina, 274558
- BLS Certified
Student Clinical Experience
- Foundations, Fall 2012
- Medical-Surgical Rotation, Spring 2013
- Pediatrics, Labor & Delivery, Fall 2013
- Psychiatric Unit, Community Care and Preceptorship, Spring 2014
Languages
Spanish
Native or Bilingual
Timeline
Full Time Front Desk Agent
TRYP By Wyndham Hotel
10.2017 - Current
Per Diem Unit Secretary
Montefiore Weiler Hospital
01.2017 - 10.2017
Bachelor of Science - Nursing
University of Mount Saint Vincent