Roberta Walesa Isambert Silvestre
Newark,NJ
Summary
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
TRYP By Wyndham Maritime, Innisfree Hotel
09.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
Sales Agent
Royal Holiday Vacation Club
01.2019 - 12.2020
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Front Desk Agent
Hotel Lopesan Costa Bavaro Resort Spa & Casino
03.2017 - 10.2019
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
High School Diploma -
La Salle
Higuey, Republica DominicanaSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Appointment scheduling
- Guest relations
- Data entry
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
TRYP By Wyndham Maritime, Innisfree Hotel
09.2023 - Current
Sales Agent
Royal Holiday Vacation Club
01.2019 - 12.2020
Front Desk Agent
Hotel Lopesan Costa Bavaro Resort Spa & Casino
03.2017 - 10.2019
High School Diploma -
La Salle
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