Anthony Gonzalez

Miami Gardens,FL

Summary

Customer-focused professional with experience in high-end retail and food service environments. Proven ability to provide exceptional service, exceed sales goals, and contribute to a positive atmosphere.

Overview

years of professional experience

Work History

Front of House Team Member

Chick-fil-A

North Miami Beach, FL

03.2025 - Current

Greet customers, take orders, and process payments using POS systems.
Delivered fast, friendly service in the dining room and drive-thru, including running food to guests waiting in their vehicles.
Maintain cleanliness and restock supplies in front-of-house areas.
Collaborate with team to ensure timely and accurate service.
Resolve guest issues promptly while upholding brand standards.
Follow food safety and sanitation procedures.

Dining Room Attendant & Cashier

Pura Vida Restaurant

Aventura, FL

11.2023 - 07.2024

Provided attentive and efficient service to enhance customer satisfaction.
Maintained a clean and organized dining area.
Delivered orders quickly and accurately.
Managed all financial transactions.
Prepared takeout orders in a timely manner.
Collaborated with kitchen staff to ensure timely meal delivery.
Demonstrated menu knowledge and provided recommendations to guests.

Beach Customer Experience Specialist

Acqualina Resort

Sunny Isles Beach, FL

02.2023 - 11.2023

Accommodated guest requests for beach service.
Provided personalized service and anticipated customer needs.
Maintained a clean and attractive beach/pool area.
Built and maintained long-lasting relationships with patrons.
Enhanced customer satisfaction by resolving issues promptly.

Education

High School Diploma -

Ronald W. Reagan Doral Senior High School

Doral, FL

06.2021

Skills

Customer Service: Greeting, seating, order taking, issue resolution, building rapport
Communication: Bilingual (English/Spanish), menu knowledge, clear communication, active listening
Food Service: Dining room organization, table management, food handling, sanitation practices

Sales: Product knowledge, suggestive selling, exceeding revenue goals
Teamwork: Collaboration with kitchen staff, creating a positive work environment
Technical: MS Office, POS systems

Languages

English

Native or Bilingual

Spanish