Anthony Gordon
Jupiter,FL
Summary
Effective Customer Service Rep with over 15 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.
Overview
7
7
years of professional experience
Work History
COOK
KFC Restaurant
JUPITER, FL
12.2021 - 12.2023
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Monitored stock levels of food items and ordered more when necessary.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
Masonry Apprentice
Ferguson Masonry Inc
West Palm Beach, FL
01.2019 - 11.2019
- Used established ratios to mix mortar, plastic and grout.
- Acquired and maintained high skill level in construction, alteration, repair and maintenance of masonry structures and surfaces.
- Mixed materials such as stucco or plaster and applied to finish walls or other surfaces.
- Readied work areas by clearing and smoothing surfaces and adjoining structures.
- Cut and split bricks or other materials to fit using [Tool].
- Calculated mixture ratios, angles and square footage to determine materials needed and plan layouts.
- Laid bricks or blocks in the proper configurations according to plans.
- Prepared concrete by mixing water with cement, sand and gravel.
- Laid building materials such as ceramic tile, bricks, concrete blocks and glass blocks using mortar or other substances to join.
- Applied coatings to masonry, including stains, sealer and curing agents.
- Formed edges and molded joints with edging tools and jointers.
Machine Operator
GL Staffing Services
West Palm Beach, FL
07.2018 - 11.2018
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Fastened and adjusted jigs and stops on machine tables to facilitate positioning of materials.
- Used CNC and manual equipment to perform rough and finishing machining, working with tin, sheet iron and sheet copper.
- Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
- Maintained assigned equipment and performed daily inspections to increase equipment lifetimes and cut costs [Number]%.
- Maintained work environments safe and efficient at all times.
Front Desk Receptionist
Planet Fitness Gym
West Palm Beach, FL
11.2017 - 07.2018
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Maintained professional tone at all times, including during peak rush hours.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Trained newly hired employees on front desk procedures and business operations.
Call Center Representative
Intuitive Solutions
West Palm Beach, FL
02.2017 - 09.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Exceeded company productivity standards on consistent basis.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Answered, screened and processed high volume of calls daily by using call management system and web-based communications.
- Documented conversations with customers to track requests, problems and solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed files, records and other obtained documents to respond to customer requests.
Education
High School Diploma -
Jupiter High School
High School Diploma -
Florida Barber Academy
Skills
- Cash management
- Cash drawer balancing
- ID verification
- Scanner operations
- Coin counting
- POS systems
- Safety protocol knowledge
- Finish coat experience
- Texture and color finish application
- Mess and base coat application
- Attentive to detail
- Results-driven
- Excellent work ethic
- Reliable and consistent
- Critical thinking
- Flexible
- Organization
- Reliable and trustworthy
Timeline
COOK
KFC Restaurant
12.2021 - 12.2023
Masonry Apprentice
Ferguson Masonry Inc
01.2019 - 11.2019
Machine Operator
GL Staffing Services
07.2018 - 11.2018
Front Desk Receptionist
Planet Fitness Gym
11.2017 - 07.2018
Call Center Representative
Intuitive Solutions
02.2017 - 09.2017
High School Diploma -
Jupiter High School
High School Diploma -
Florida Barber Academy