Anthony Gould
Jersey City,NJ
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
10
10
years of professional experience
Work History
Server
Better Days Group
Jersey City, New Jersey
02.2023 - 08.2024
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server
Bareburger
Jersey City, New Jersey
08.2023 - 02.2024
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Account Manager
Dartcor Food Services
Whippany, NJ
03.2022 - 08.2023
- Ensured compliance with industry regulations when dealing with clients.
- Developed strategies to increase revenue from existing accounts.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Prepared monthly financial statements for each account.
- Utilized problem-solving skills when dealing with difficult customers.
- Resolved customer complaints in a timely manner.
Server
Lokal Eatery & Bar
Jersey City, NJ
04.2021 - 07.2021
- Expectational customer service
- Displayed professionalism and hospitability while engaging with customers
- Ability to multitask and work in a fast-paced environment
- Provided food recommendations and answered various questions regarding the menu
- Assisted bartenders with drink orders
- Bussed tables, presented menus and seated customers.
Food Runner/Busser
Zack’s Oak Bar and Restaurant
Hoboken, NJ
01.2020 - 11.2020
- Serviced guests with food and beverage requests in a timely, professional and friendly manner
- Bar experience including mixing cocktails and proficient in changing kegs
- Assist co-workers with disposal and re-stocking inventory
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Perform other duties as requested by management.
Customer Service Representative
The SNOW Agency
Edgewater, NJ
09.2016 - 09.2018
- Answered product and service questions and offered information on related products and services
- Worked collaboratively with staff members to achieve team goals
- Demonstrated great interpersonal skills
- Ability to tactfully handle stressful and difficult situations.
Handyman
Handyman NJ (Construction/Contracting)
09.2014 - 09.2016
- Conduct basic maintenance skills on various homes and businesses
- Perform repair and painting maintenance
- Make sure that fire detection and protection systems are in perfect working order
- Ensure all safety precautions are followed while performing the work.
Catering Assistant
Isabella’s Fine Food & Catering
Closter, NJ
09.2014 - 07.2015
- Executed clearing tables immediately after party leaves
- Assisted with food preparation for various catering orders
- Paid close attention to dietary and allergy restrictions
- Attentively communicated with customers to ensure proper food orders were taken.
Education
Early Childhood Education
New Jersey City University
Jersey City, NJ06-2026
Associate of Arts -
Hudson County Community College
Jersey City, NJ08.2024
Education
Bergen Community College
Paramus, NJ09-2016
Ramapo College of NJ
Mahwah, NJ09.2014
Skills
- Excellent organizational skills
- Multitasking skills
- Ability to follow instructions
- Detail-oriented
- Proficient in taking customer orders
- Proficient in memorization of customer orders
- Bussing
- Food running
- Friendly customer service
- Leadership
- Heavy lifting
- Ability to understand/speak some Spanish
- Guest Engagement
- Supply Restocking
- Menu Memorization
- Relationship Management
References
References available upon request.
Timeline
Server
Bareburger
08.2023 - 02.2024
Server
Better Days Group
02.2023 - 08.2024
Account Manager
Dartcor Food Services
03.2022 - 08.2023
Server
Lokal Eatery & Bar
04.2021 - 07.2021
Food Runner/Busser
Zack’s Oak Bar and Restaurant
01.2020 - 11.2020
Customer Service Representative
The SNOW Agency
09.2016 - 09.2018
Handyman
Handyman NJ (Construction/Contracting)
09.2014 - 09.2016
Catering Assistant
Isabella’s Fine Food & Catering
09.2014 - 07.2015
Early Childhood Education
New Jersey City University
Associate of Arts -
Hudson County Community College
Education
Bergen Community College
Ramapo College of NJ
Similar Profiles
Ashley DunkleyAshley Dunkley
Service Coordinator Supervisor at Sunny Days Group ProgramService Coordinator Supervisor at Sunny Days Group Program
Alexandra GeorgescuAlexandra Georgescu
Content Production Support Coordinator at Fashion Days GroupContent Production Support Coordinator at Fashion Days Group
Larry MillerLarry Miller
Pool Technician Assistant at Dog Days Of Summer Pool ServicePool Technician Assistant at Dog Days Of Summer Pool Service