Summary
Overview
Work History
Education
Skills
Timeline
Server

Courtney Lynn

Fulton,MS

Summary

Motivated customer service representative with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized with experience in customer service environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Dependable and successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

14
14
years of professional experience

Work History

Server

Huddle House
Fulton, Mississippi
02.2011 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.

Factory Production Worker

Systems Automotive Interiors
Mantachie, MS
04.2021 - 02.2022
  • Carefully packaged finished products and prepared for shipment.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Operated machines and tools proficiently and in compliance to safety standards.
  • Cultivated professional working relationships with peers and supervisors.
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Took part in company-offered training sessions to improve skills and knowledge.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.

Education

Associate of Applied Science - Medical Administrative Assistant

CareerStep
Provo, UT
10.2022

Associate of Arts - General

Itawamba Community College
Fulton, MS
05.2012

Skills

  • Excellent customer service skills
  • Warm and Friendly
  • Cool Under Pressure
  • Guest Satisfaction
  • Patron Rapport
  • Excellent organizational skills
  • Knowledge of processes
  • Confidentiality with customers and coworkers

Timeline

Factory Production Worker

Systems Automotive Interiors
04.2021 - 02.2022

Server

Huddle House
02.2011 - Current

Associate of Applied Science - Medical Administrative Assistant

CareerStep

Associate of Arts - General

Itawamba Community College

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Courtney Lynn