Anthony Grandy
Brigantine,NJ
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Strategic Manager with experience leading and overseeing business activities. Strong history of devising precise and targeted business operations plans, managing costs, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and growth initiatives while leading quick and efficient attainment of objectives.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Retail Store Owner
Tire Giants
01.2007 - Current
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
- Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Trained and motivated employees to perform daily business functions.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Developed comprehensive marketing strategies to attract new customers and retain existing ones.
- Drove foot traffic into the store with eye-catching window displays showcasing popular products and promotional offers.
- Increased customer satisfaction by implementing innovative store layout and design.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Furniture Delivery Driver
Rooms Today
06.2005 - 06.2007
- Loaded truck and properly secured items to prevent damage for deliveries.
- Improved customer satisfaction by providing professional, courteous service throughout the delivery process.
- Demonstrated strong attention to detail while inspecting furniture before delivery, identifying any defects or damages prior to departure from the warehouse.
- Coordinated with management on route adjustments as needed based on traffic conditions or other unforeseen circumstances.
- Assisted with assembly and installation of furniture at customer locations when required.
- Prevented potential issues by proactively reporting any mechanical or safety concerns with company vehicles to management for prompt resolution.
- Promoted a clean work environment by maintaining a neat appearance both personally and within the vehicle.
Education
High School Diploma -
Bensalem Twp High School
Bensalem, PA06.1996
Skills
- Store operations
- Local market understanding
- Social Media Marketing
- Employee Scheduling
- E-commerce Integration
- Customer Service
- Attention to Detail
- Team Collaboration and Leadership
- Relationship Building
- Customer Relations
- Entrepreneurial personality
- Strategic Decision-Making
- Issue Resolution
- Organizational Development
- Vendor Relationship Management
- Sales strategics
- Business Administration
- Decision-Making
Timeline
Retail Store Owner
Tire Giants
01.2007 - Current
Furniture Delivery Driver
Rooms Today
06.2005 - 06.2007
High School Diploma -
Bensalem Twp High School