Anthony Gutierrez
Summary
Personable and dedicated with strong ability to lead and motivate. Understands key managerial operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving performance and ensuring customer satisfaction through effective management.
Overview
10
10
years of professional experience
Work History
In Room Dining Server
Hilton Hotels Corporation
Houston, USA
11.2014 - Current
- Streamlined order-taking processes by effectively communicating with guests and kitchen staff, minimizing errors and wait times.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Adhered to strict hygiene standards, minimizing risk of contamination or foodborne illness incidents.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Internship Manager
CrossFit Workshop
Houston, TX
08.2022 - 12.2022
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for patrons.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained relations with current and potential sponsors.
- Oversaw gym inventory management, optimizing stock levels, and reducing waste.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Launched quality assurance practices for each phase of development.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Internship Manager
Martial Arts USA
Cypress, USA
06.2022 - 08.2022
- Maximized performance by monitoring daily activities.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication,.
- Reduced costs to keep the business operating within budget and increase profits.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Science - Kinesiology Sports Administration
University of Houston
Houston, TX12-2022
Skills
- Team leadership
- Time management
- Customer service
- Decision-making
- Verbal and written communication
- Guest engagement
- Hospitality service expertise
- Cash handling
- Exceptional customer service
- Strong work ethic
- Professional appearance
Languages
Spanish
Professional Working
Accomplishments
- Certification training completion of The National Society of Leadership and Success at University of Houston.
Timeline
Internship Manager
CrossFit Workshop
08.2022 - 12.2022
Internship Manager
Martial Arts USA
06.2022 - 08.2022
In Room Dining Server
Hilton Hotels Corporation
11.2014 - Current
Bachelor of Science - Kinesiology Sports Administration
University of Houston