Raul Munoz
Post Oak Hotel
HOUSTON
1
Language
3
years of professional experience
Detail-oriented professional with a strong background in in-room dining services and a commitment to enhancing residents' lives through exceptional service. Highly motivated server with 30 years of experience, skilled in managing guest feedback effectively and creating memorable dining experiences in a senior living environment.
Work History
In Room Dining Server
2 Years 11 Months- Delivered exceptional in-room dining service, ensuring timely and accurate order fulfillment.
- Managed guest feedback effectively, resolving issues promptly to ensure positive dining experiences.
- Assisted guests with menu selections, providing detailed descriptions of dishes and specials.
- Collaborated with kitchen staff to coordinate seamless meal preparation and presentation.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Implemented process improvements that enhanced service speed and guest satisfaction ratings.
- Oversaw daily operations of in-room dining department, optimizing workflow and resource allocation.
- Trained new team members on service protocols and restaurant policies for consistent performance.
- Protected guests by following proper food handling procedures.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Verified accuracy and quality of orders before delivery.
Education
High School Diploma
- Relevant Coursework: [Subject] & [Subject]
- working in a cruise ship
- taking different courses aboard the ship related to merchand marines codes and procedures
Skills
Guest relations
Phone etiquette
Effective communication
Attention to detail
Strong multitasking
Reservation handling
Problem solving
Service team management
Languages
Spanish
Native or Bilingual
Timeline
In Room Dining Server
Post Oak Hotel
08.2023 - 07.2026Read More
Lamar High School
High School Diploma
Read More