- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Robotics
Anthony Gutierrez
Mission
Summary
Customer-focused professional with over 10 years of experience in high-volume, fast-paced environments. Proven ability to deliver exceptional service, manage conflict with diplomacy, and uphold operational accuracy. Recognized for consistent performance, reliability, and commitment to excellence.
Production professional prepared for high-standard roles in technical environments. Extensive experience in maintaining and optimizing production equipment to ensure uninterrupted operations. Known for collaborative spirit and reliability, adapting to changing needs and consistently driving results. Proficient in equipment troubleshooting, workflow optimization, and team coordination.
Overview
13
13
years of professional experience
Work History
Production Technician
Acadental
07.2025 - Current
- Produce quality products that ensure customer satisfaction.
- Manage work orders while meeting deadlines within a timely and efficient manner.
- Maintaining and troubleshooting the automation robot while ensuring a smooth production process.
Cage Cashier
Winstar Casino
08.2020 - 06.2025
- Managed high-volume cash transactions with 100% accuracy.
- Delivered exceptional service, contributing to guest retention and satisfaction.
- Awarded "Employee of the Month" and recognized for exemplary service.
Table Games Dealer
Winstar Casino
12.2017 - 08.2020
- Facilitated engaging gaming experiences for guests, ensuring adherence to casino rules.
- Developed strong rapport with players, promoting return visits and loyalty.
Security Officer
Winstar Casino
05.2017 - 12.2017
- Protected assets and ensured patron safety while providing frontline customer service.
EG Floor Attendant
Winstar Casino
03.2014 - 06.2016
- Initiated hand pays and processed jackpot payouts in compliance with IRS tax regulations and company policy.
- Monitored electronic gaming areas to ensure machines were operational and guests received prompt assistance.
- Provided on-the-spot technical support and customer service, enhancing player satisfaction and retention.
- Maintained cleanliness and presentation of the gaming floor, contributing to a safe and enjoyable guest environment.
Dispatcher
Inman's Auto Rescue
06.2016 - 05.2016
- Coordinated roadside assistance calls, optimizing response times and customer communication.
- Liaised with insurance partners to streamline claim processes.
Gran Via Buffet Host
Winstar Casino
05.2013 - 03.2014
- Greeted and seated guests in a high-traffic buffet environment, maintaining a welcoming and organized flow.
- Managed waitlists and reservations while balancing guest satisfaction with operational efficiency.
- Provided frontline customer service, addressing guest concerns with professionalism and courtesy.
- Collaborated with kitchen and floor staff to ensure timely service and seamless guest experiences.
Education
High School Diploma -
Marietta High School
Marietta, Ok01-2012
Certification - Video Production (Audio/Visual Applications)
Southern Oklahoma Technology Center
Ardmore, Ok01-2012
Skills
- Customer Relations & Retention
- Cash Handling and Accuracy
- Conflict Resolution
- Team Collaboration
- Communication and Interpersonal Skill
- Testing and troubleshooting
- Machine operation
- Equipment calibration
- Quality control
Interests
Timeline
Production Technician
Acadental
07.2025 - Current
Cage Cashier
Winstar Casino
08.2020 - 06.2025
Table Games Dealer
Winstar Casino
12.2017 - 08.2020
Security Officer
Winstar Casino
05.2017 - 12.2017
Dispatcher
Inman's Auto Rescue
06.2016 - 05.2016
EG Floor Attendant
Winstar Casino
03.2014 - 06.2016
Gran Via Buffet Host
Winstar Casino
05.2013 - 03.2014
Certification - Video Production (Audio/Visual Applications)
Southern Oklahoma Technology Center
High School Diploma -
Marietta High School
Awards
- R.I.S.E Award, 2025
- Employee of the Month, 2024
- 100% Accuracy, 2021-2024
- Exemplary Service, 2020-2024