Anthony M. Hailstock
Midlothian,VA
Summary
Dynamic professional with extensive experience at the United States Postal Service and Dominion Youth Services, recognized for excellence in strategic leadership and effective communication. Enhanced training programs and elevated customer service standards, driving significant improvements in organizational performance. Proficient in Microsoft PowerPoint, leveraging technical skills to foster connections and embrace challenges that lead to innovation.
Overview
17
17
years of professional experience
Work History
Academy Instructor
USPS, United States Postal Service
Richmond, VA
02.2020 - Current
- Designed comprehensive four-day training program for new letter carriers detailing essential phases of their role.
- Delivered an engaging PowerPoint presentation highlighting complex aspects of daily tasks as a letter carrier.
- Completed comprehensive training on effective letter-carrying methods during simulated walking and driving routes.
- Completed daily routine tasks of preparing and organizing mail for delivery.
On Job Instructor (OJI)
USPS, United States Postal Service
Richmond, VA
02.2020 - Current
- Crafted and carried out strategic plans daily to optimize technique and pacing for letter-carrying roles.
- Recorded and integrated observations during personalized instruction spanning a five-day period.
- Encouraged high standards of customer service among new letter carriers.
City Carrier
United States Postal Service
Richmond, USA
05.2017 - Current
- Sort, lift, and push moderate to heavy loads of mail and packages to prepare for delivery
- Deliver mail along your assigned route and pick up or collect mail from customers
- Collect postage due for charge on delivery or others services while working indoors and outdoors in all weather: rain, snow, cold, heat
Transitional Specialist
Intercept Youth Services
Richmond, USA
10.2013 - 05.2017
- Delivered consistent support to foster stability for vulnerable youth.
- Guide development of essential interpersonal techniques.
- Delivered training sessions on enhancing social abilities.
Lead School Based Counselor QMHP
Dominion Day Services
Richmond, USA
02.2010 - 05.2017
- Provided treatment to children facing mental health, emotional, and behavioral challenges.
- Tailored treatment plans to address specific client needs.
- Conducted regular therapeutic sessions targeting improvement in social interactions, control of anger, and enhancement of self-worth.
Intensive In-Home Counselor
Dominion Youth Services
Richmond, USA
11.2009 - 02.2010
- Provided crisis intervention, individual and family consulting
- Behavior modification, Recreational Therapy and Pro-Social Skills
- Home behavioral management plans, Individual Service Plans and Community Involvement
Group Supervisor
Pyxis Youth Services
Petersburg, USA
01.2008 - 03.2009
- Provided mentoring and stability for at risk youth
- Teaching independent living skills needed for everyday life
- Giving pro-vocational job training and peer involvement training
Education
Bachelor of Science - Health, Physical Education, Recreation and Dance
Virginia State University
05.2008
Skills
- Proactive Self-Starter
- Adaptable Learner
- Responsive to Changing Responsibilities
- Embrace Challenges
- Open to new ideas
- Effective communication
- Foster Connections
- Collaborative Teamwork
- Self-Motivated Work
- Strategic Leadership
- Pursuit of High Standards
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Effective Trainer
- CPR Certified
- AED Certified
- First Aid Certified
- TOVA Certified
References
Available upon request
Activities
- USPS Academy Instructor and Trainer, LLV and Promaster Trainer, OJI (On Job Trainer)
- Virginia State University Football Team, Team Captain
- RPS Leadership Team (Strategic Planning)
- Special Olympics Volunteer
- Richmond SPCA Volunteer
- Network Marketing Associate for Pre-Paid Legal
- Arena Football League (AFL)
Affiliations
- Poetry and Spoken Word Artist
- Writer
- Mentor
- Athlete
Accomplishments
- Group Leader for Staff Morale
- RPS Leadership Team
- Social Skills Leader
Timeline
Academy Instructor
USPS, United States Postal Service
02.2020 - Current
On Job Instructor (OJI)
USPS, United States Postal Service
02.2020 - Current
City Carrier
United States Postal Service
05.2017 - Current
Transitional Specialist
Intercept Youth Services
10.2013 - 05.2017
Lead School Based Counselor QMHP
Dominion Day Services
02.2010 - 05.2017
Intensive In-Home Counselor
Dominion Youth Services
11.2009 - 02.2010
Group Supervisor
Pyxis Youth Services
01.2008 - 03.2009
Bachelor of Science - Health, Physical Education, Recreation and Dance
Virginia State University