Anthony Hairston
New York,NY
Summary
Accomplished General Operations Manager with 8 years of experience running reputable establishments attended by diverse members. Organizes and leads special events and parties, maintaining focus on optimizing individual experiences. Builds and allocates talented teams focused on service excellence.
Overview
10
10
years of professional experience
Work History
General Manager of Operations
City Nights Hospitality
09.2019 - Current
- Trained, coached and mentored staff to support smooth adoption of new marketing strategies program.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Improved productivity while reducing staffing and operational costs by 9%.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Partnered with vendors and suppliers to effectively manage and budget.
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
Operations Manager
City Nights Hospitality
03.2017 - Current
- Established positive and effective communication between FOH & BOH and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Cultivated and strengthened lasting client relationships using personalized engagement
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
Marketing Manager
Mamasushi
01.2013 - 03.2017
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Generated reports detailing campaign performance, customer engagement and engagement trends.
- Reviewed historical data and secure customer information to advise strategic campaign development.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
Skills
- Strategic Vision
- Profit and Loss Control
- Customer Loyalty
- Guest Relations
- Market and Competitor Research
- Multi-Channel Campaigns
- Market Trend Analysis
- Team Recruiting and Hiring
- Social Media Content Creation
- Content Curation
- Online Marketing and Advertising
- Strategic Planning and Alignment
Affiliations
NYC Hospitality Alliance
Timeline
General Manager of Operations
City Nights Hospitality
09.2019 - Current
Operations Manager
City Nights Hospitality
03.2017 - Current
Marketing Manager
Mamasushi
01.2013 - 03.2017
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