Anthony Hammontree
Lake Stevens
Summary
Accomplished technician with expertise in fiber optic systems and customer service. Known for exceptional problem-solving skills and a goal-oriented mindset, consistently achieving positive feedback through effective communication and service excellence.
Overview
20
20
years of professional experience
Work History
Sales and Service Tech II
Ziply Fiber
Marysville, WA
12.2005 - Current
- Utilized expertise in reading and interpreting blueprints.
- Diagnosed and resolved customer service issues to enhance satisfaction and retention.
- Installed and configured fiber optic systems, ensuring optimal performance for business and residential customers.
- Provided technical support during installations, educating customers on product features and usage.
- Analyzed functionality of new equipment in a lab setting, meticulously documenting any identified limitations.
- Collaborated with team members to streamline service processes, improving efficiency in field operations.
- Mentored junior technicians on best practices in installation and customer interaction techniques.
- Exceeded performance metrics regularly through diligent work ethic combined with advanced problem-solving capabilities.
- Utilized strong organizational skills to manage multiple tasks simultaneously without compromising attention-to-detail or overall productivity.
- Achieved consistent positive feedback from customers through exceptional communication and interpersonal skills.
- Oversaw team operations, fostering an environment of motivation and accountability.
Education
High School Diploma -
Marysville Pilchuck High School
Marysville, WASkills
- Goal-oriented mindset
- Teamwork and collaboration
- Network development
- Problem-solving abilities
- Multitasking Abilities
- Team collaboration
- Inventory management
Timeline
Sales and Service Tech II
Ziply Fiber
12.2005 - Current
High School Diploma -
Marysville Pilchuck High School