Scott Marsh
Tekoa,WA
Summary
Dynamic Sales & Service Technician at Ziply Fiber with a goal-oriented mindset and strong problem-solving abilities. Successfully enhanced customer satisfaction through effective troubleshooting and repair of fiber optic systems. Proven track record in teamwork and collaboration, ensuring seamless installations and exceptional service delivery.
Overview
25
25
years of professional experience
Work History
Sales & Service Tech
Ziply Fiber
06.2000 - Current
- Diagnosed and resolved customer service issues, enhancing satisfaction and retention.
- Install fiber and copper internet and telephone service.
- Read and understand plant maps.
- Troubleshoot and repair fiber optic and copper lines.
- Locate buried fiber optic and copper cables.
- Access customer equipment for installs and repairs.
- Problem solving.
Education
Associate of Science - Welding Technology
North Idaho College
Coeur D'alene, ID06-1994
Skills
- Goal-oriented mindset
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Decision-making
- Customer relations
- Self motivation
Timeline
Sales & Service Tech
Ziply Fiber
06.2000 - Current
Associate of Science - Welding Technology
North Idaho College