Dynamic Account Manager with proven expertise in customer relationship management and operational efficiency. Committed to enhancing client satisfaction through effective team collaboration and staff mentorship.
Overview
28
28
years of professional experience
Work History
Account Manager
4M Building Solutions
St Petersburg, FL
07.2023 - Current
Supervised daily cleaning operations, ensuring adherence to safety and quality standards.
Trained and mentored staff on efficient cleaning techniques and protocols.
Developed and implemented schedules for optimal crew deployment and task management.
Conducted regular inspections to maintain cleanliness and operational effectiveness across facilities.
Managed inventory of cleaning supplies, optimizing usage and reducing waste costs.
Account Executive
Mahler Clean/PSBA
Brookfield, WI
03.2006 - 07.2023
Developed and maintained strong client relationships to enhance customer satisfaction and retention.
Conducted new hire interviews and orientations.
Oversaw 31 Accounts/51 employees.
Mentored and trained management teams, fostering leadership skills and operational excellence.
Oversaw regional operations, driving efficiency and consistency across multiple locations (31account and 51 employees.
Developed and implemented strategic plans to enhance service and customer satisfaction.
Managed budgets effectively, ensuring alignment with organizational goals while minimizing costs.
Proficient with industry tools and equipment. (Auto scrubbers, carpet extractor swing machines ect.)
Store Manager
Brown Shoe Company/Warehouse Shoes
Milwaukee, WI
04.1998 - 06.2006
Led daily operations to optimize store performance and enhance customer satisfaction.
Developed and implemented merchandising strategies to drive sales growth and improve product visibility.
Trained, mentored, and managed a team of associates to ensure high levels of service and teamwork.
Analyzed sales data to identify trends, inform inventory decisions, and adjust staffing needs accordingly.