Anthony Hartley
Janesville,WI
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
13
13
years of professional experience
Work History
Service Supervisor
CINTAS, Professional Uniform and Facility Services
Rockford, IL
02.2011 - Current
- Assigned, trained and managed service staff to ensure quality customer service.
- Analyzed customer feedback data to develop strategies for improving service levels.
- Coordinated with other departments to resolve customer complaints promptly and effectively.
- Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
- Delivered exceptional customer service and handled inquiries and complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Analyzed requests for proposals to ensure that all contractual requirements are met.
- Drafted contract documents, including amendments and renewals, as required by the parties involved.
Education
Associate of Applied Science - Electronics Technology
South West Institute of Technology
Austin, TX05-2005
High School Diploma -
Mendota High School
Mendota, IL01-2000
Skills
- Emotional Intelligence
- Task Delegation
- Complaint Handling
- Technical Knowledge
- Supervisory Role Experience
- Grievance Management
- Workforce Planning
- Sales Support
- Management Experience
- Complaint Resolution
- Account Updating
- Consultative Sales
- Building Rapport
- Customer Relations
- Sales Closing
- Contract Administration
- Contract Interpretation
References
References available upon request.
Timeline
Service Supervisor
CINTAS, Professional Uniform and Facility Services
02.2011 - Current
Associate of Applied Science - Electronics Technology
South West Institute of Technology
High School Diploma -
Mendota High School