Anthony Hawkes
Dearborn,Michigan
Summary
Experienced analyst with a strong understanding of the nuances faced by companies relating to office technology. Possess a strong track record of collaboration to support increased sales, customer satisfaction, and client retention.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Production Systems Analyst
Xerox Business Solutions
04.2017 - Current
- Increased product awareness by conducting engaging and informative demonstrations to potential customers.
- Collaborated with sales and service teams to develop innovative solutions for business challenges.
- Aided in the implementation of products to assist in delivering customer expectations.
- Provided requisite customer training in accordance with company expectations.
- Streamlined customer workflows for improved productivity by leveraging automation.
- Enhanced production print systems efficiency by identifying and resolving complex technical issues.
- Created detailed documentation that matched the needs of clients.
- Mentored junior analysts on best practices regarding our products contributing to their professional growth.
Project Coordinator
Michigan Office Solutions
07.2015 - 03.2017
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
Field Service Technician
Michigan Office Solutions
03.2013 - 07.2015
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Spearheaded support for 3D printing technology by obtaining 3Dsystems service certification.
Computer Systems Repairer
United States Army
08.2002 - 08.2005
- Improved equipment functionality by conducting thorough diagnostics and identifying necessary repairs.
- Reduced downtime by quickly assessing issues and efficiently performing repairs on various types of equipment.
- Collaborated with fellow soldiers to complete complex repair projects, ensuring high-quality results and timely completion.
- Recipient of Army Achievement Medal
Education
Bachelor of Science - ELECTRICAL ENGINEERING COMMUNICATIONS TECHNOLOGY
ITT Technical Institute
Troy, MI04.2014
Skills
- Fiery Certified Expert
- Equipment Configuration
- Problem Solving
- Project Management
- Technical Analysis
- System Maintenance
- Interpersonal Communication
- Proficient in [Microsoft/Adobe Creative Suite]
Accomplishments
Presidents Club Recipient
Certification
Fiery Certified Expert
Timeline
Production Systems Analyst
Xerox Business Solutions
04.2017 - Current
Project Coordinator
Michigan Office Solutions
07.2015 - 03.2017
Field Service Technician
Michigan Office Solutions
03.2013 - 07.2015
Computer Systems Repairer
United States Army
08.2002 - 08.2005
Bachelor of Science - ELECTRICAL ENGINEERING COMMUNICATIONS TECHNOLOGY
ITT Technical Institute