Anthony Hernandez
Rowland Heights,CA
Overview
14
14
years of professional experience
Work History
Computer Technician
Self-employeed
Rowland Heights, United States
10.2019 - 02.2021
- Tested and installed hardware components on desktops.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software to optimize computer hardware efficiency.
Server
Jazz Cat
Rowland Heights, CA
01.2017 - 01.2020
- Cultivated relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Operated with POS system to place orders, manage bills and handle complimentary items.
- Resolved guest and employee complaints to maintain customer satisfaction and workforce effectiveness.
Feeding the Homeless
St.John Vianney Catholic Church/Feeding the Homeless
Hacienda Heights, CA
01.2014 - 01.2019
- Referred families to shelters, legal resources and educational programs.
- Conceptualized critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with senior case managers to coordinate team development activities and trainings.
Sales Assistant
Jide Toys Corp
Bell Gardens, CA
06.2016 - 05.2017
- Worked with a retail representative to improve product presentation and marketing to increase sales.
- Used consultative sales approach to understand customer needs and recommend relevant products.
- Assisted customers locate products by checking store system for merchandise.
Troop Leader
Boy Scouts of America
Rowland Heights, CA
01.2012 - 01.2016
- Assisted in developing and implementing program ideas, planned activities for units and evaluated program quality.
- Administered basic first aid and medications per organizational guidelines, documenting incidents and communicating details to camp director.
- Achieved over 30 merit badges in a variety of subjects, such as First Aid, Lifesaving, and Personal Fitness, which required CPR certification.
Education
Bachelor of Science - Exercise Science
California State University of Los Angeles
Los Angeles, CA12.2022
Skills
- Leadership Experience
- Progress Reports
- Client Interaction
- Decision Making
- Microsoft Office
- Oral and Written Communications
- Customer Service
- Issue and Complaint Resolution
- Bilingual- Spanish
Timeline
Computer Technician
Self-employeed
10.2019 - 02.2021
Server
Jazz Cat
01.2017 - 01.2020
Sales Assistant
Jide Toys Corp
06.2016 - 05.2017
Feeding the Homeless
St.John Vianney Catholic Church/Feeding the Homeless
01.2014 - 01.2019
Troop Leader
Boy Scouts of America
01.2012 - 01.2016
Bachelor of Science - Exercise Science
California State University of Los Angeles
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