Anthony Hernandez
Plymouth,IN
Summary
Completed 4 years of active duty service with 1 deployment in the US Army working in a IT Helpdesk. I am continuing my service in the reserves. I have gained plenty of experience in helping customers with many types of IT related issues in many types of environments ranging from an office setting to out in the field. I am highly discipline, focused, and always looking to grow my skills and knowledge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
US Army
06.2020 - 08.2023
- Managed a Helpdesk ticketing system
- Assigned trouble tickets to IT Specialists
- Resolving Helpdesk trouble tickets
- Installed, terminated, and tested coaxial cable, fiber optic cables, and twisted pair cabling for voice and data systems.
- Performed troubleshooting on various types of communication networks including Ethernet LANs and WANs.
- Created reports documenting work completed during service calls or installations.
- Maintained inventory records for all materials used in the installation/repair process.
- Assisted user on any IT related issues.
- Created and managed users via Active Directory
- Maintained Information Assurance
- Created presentations to raise Cyber Awareness
Information Technology Specialist
US Army
09.2023 - 06.2024
- Team member of a Helpdesk supporting over 300 users on site and over 1,000 users remotely.
- Assisted users with account and email creations, enabling permissions, troubleshooting any issues related with laptops and printers, and enforced physical cyber security policies.
- Reimaging new lifecycle laptops
- Proper disposal of old equipment
- Maintaining Inventory of all IT related equipment( Laptops, Government Phones, Radios, Printers, ect…)
- Managing a Helpdesk ticketing system
- Creating weekly reports on the status of the Helpdesk
Cable Systems Installer Maintainer
US Army Reserve
07.2024 - Current
- Running ethernet/ fiber optic lines indoors, underground, and aerial.
- Splicing Fiber Optic via mechanical splicer and fusion splicer.
- Repairing ethernet/ fiber optic lines.
Education
Associate of Applied Science - Criminal Justice
Army Public University
Charles Town, WVSkills
- Running and terminating Ethernet/Fiber optic lines
- Creating and managing users on Active Directory
- Imaging workstations Via PXE Boot and HD Duplicator
- Trouble shooting various devices and applications(printers, computers, Microsoft Office applications)
- Enforcing IT Security policy's
- Managing IT ticketing systems
- Presenting reports on the current state of the helpdesk
- Updating systems and software
Accomplishments
Military Awards
- 5 Army Achievement Medals
- 2 Army Commendation Medal
- 1 Army Good Conduct Medal
- 1 Overseas Ribbon
- 1 National Defense Service Medal
Certification
CompTia Security+ (10MAR2023)
CompTia IT Fundamentals (13DEC2021)
ETA Fiber Optic and Cabling (15AUG2022)
Distributed Leadership Course (22APR2023)
Languages
Spanish
Native or Bilingual
Timeline
Cable Systems Installer Maintainer
US Army Reserve
07.2024 - Current
Information Technology Specialist
US Army
09.2023 - 06.2024
Information Technology Specialist
US Army
06.2020 - 08.2023
Associate of Applied Science - Criminal Justice
Army Public University