Anthony Hernandez
St. Petersburg
Summary
Professional dispatch leader with robust experience in logistics and operations management. Skilled in optimizing routes, managing teams, and ensuring efficient delivery schedules. Strong focus on team collaboration, dependable in adapting to changing needs, and results-driven. Known for effective communication, problem-solving, and organizational skills essential for high-stakes environments.
Overview
12
12
years of professional experience
Work History
Dispatch Manager
Drive On Delivery Solutions
Seffner, FL
06.2025 - Current
- Streamlined dispatch operations, enhancing efficiency and reducing delivery times.
- Coordinated logistics between drivers and clients, ensuring timely communication and service quality.
- Managed scheduling of deliveries, optimizing routes for cost-effectiveness and punctuality.
- Developed training programs for new dispatch staff, fostering skill development and operational knowledge.
Server/Takeout/Bartender
CALI - Brandon
Brandon, FL
09.2021 - 10.2025
- Delivered exceptional customer service in a fast-paced dining environment.
- Trained and mentored new team members on operational procedures and service standards.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Managed inventory levels, minimizing waste through effective stock control practices.
Server/Busser/Takeout/Catering Specialist
P.F. Changs
Brandon, FL
10.2017 - 09.2021
- Trained new staff on menu knowledge and service standards, fostering a collaborative team environment.
- Coordinated timely food and beverage orders, ensuring efficient service flow during peak hours.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Developed strong relationships with regular patrons, resulting in increased repeat business and referrals.
- Collaborated with kitchen staff to ensure seamless communication regarding special dietary needs and preferences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Belle Glade & Evans Prairie Country Club
The Villages, FL
10.2014 - 09.2017
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
Education
Bachelor of Science - Anthropology
University of South Florida
Tampa, FL08-2026
Associate of Science - Multimedia And Video Production
Hillsborough Community College
Tampa, FL01-2023
Associate of Arts - Anthropology
Hillsborough Community College
Tampa, FL06-2020
High School Diploma -
Riverview High School
Riverview, FL06-2013
Skills
- Beverage Preparation
- Safe Food Handling
- Guest Engagement
- Database maintenance
- Problem-solving
- Time management
- High-Volume Dining
- Data entry
- Updating logs
- Workflow planning
- Customer communication
- Daily reports
- Environmental awareness
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Education and Training
other,other,other
Timeline
Dispatch Manager
Drive On Delivery Solutions
06.2025 - Current
Server/Takeout/Bartender
CALI - Brandon
09.2021 - 10.2025
Server/Busser/Takeout/Catering Specialist
P.F. Changs
10.2017 - 09.2021
Server
Belle Glade & Evans Prairie Country Club
10.2014 - 09.2017
Associate of Arts - Anthropology
Hillsborough Community College
High School Diploma -
Riverview High School
Bachelor of Science - Anthropology
University of South Florida
Associate of Science - Multimedia And Video Production
Hillsborough Community College