Anthony Hill
Security Operations Manager
Willis,TX
Summary
Talented Operations Supervisor well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems.
Overview
15
15
years of professional experience
Work History
Operations Supervisor
Security Industry Specialists
Seattle , WA
11.2019 - 02.2021
- Carry out managerial responsibilities following organization policies and applicable laws. This includes interviewing, hiring, training employees, planning, assigning, and directing work; appraising performance, rewarding and disciplining employees, and addressing complaints, issues, or improving subordinate performance as needed.
- Execute and Improve core functions of GSOC, including threat detection and prevention, analysis, incident response, systems, and network security monitoring, investigations, and data leakage prevention.
- Oversee skyrise building (multiple floors). Ensured monitoring and response to alerts of intrusion detection and SIEM systems to discover and mitigate any malicious activity of network or information assets.
- Develop and publish security operational metrics/dashboards and provide input to departmental Key Performance Indicators (KPI) and performance goals.
Operations Manager
Allied Universal Security Services
Seattle, WA
01.2018 - 11.2019
- Established and administered annual budget with controls to prevent overages
- Oversee skyrise building (multiple floors). Understand and facilitate business continuity, disaster recovery, emergency response, and incident command.
- Ability to work a flexible schedule (regular and non-business hours) to support and respond to clients' daily Safety and Security operational needs.
- Worked in a matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance.
- Maintain up-to-date and accurate timekeeping system, pay, and records.
Supervisor
Seattle, Select Moving Company
Seattle, WA
03.2016 - 01.2018
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Enterprise Sales Manager
Enterprise Rent-A-Car
The Woodlands, TX
02.2015 - 03.2016
- Trained the sales team a consultative sales approach, leading to increased revenues and market growth.
- Meet and greet customers in, a professional, friendly, and timely manner.
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services which include offering optional protection products, upgrades, fuel options, and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information.
- Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors.
- Assist to assess the condition of rental upon return. Notify Management of any known customer/vehicle problems.
- Request required vehicle maintenance
- Exceeded sales targets and revenue goals in The Woodlands Location every month after joining the team. Multiple number one Sales Awards.
Correctional Officer III
Texas Department Of Criminal Justice W.J. Estelle
Huntsville, TX
10.2013 - 02.2015
- Booked new inmates into the facility and processed inmates for release.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
Independent Sales Contractor
Kirby Vacuum Sales & Service
Conroe, TX
04.2011 - 10.2013
- Number One Salesman out of 11 different States. 27 door to door sales in 24 days. ($2395 Per Sale) Multiple number one salesman awards along with multiple trips to different states for outstanding sales.
- Educated customers by providing hands-on Kirby vacuum demonstrations and explaining benefits and advantages of using Kirby vacuum and accessories.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Petty Officer Second Class
United States Navy, USS Abraham Lincoln (CVN 72)
Seattle, WA
01.2006 - 01.2011
- Mentored and supervised 5000 plus personnel within unit, providing positive guidance for professional and personal development.
- Managed all aspects of administrative and personnel needs of ground supply operations.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Sailor of the year (Received Four Navy Achievement Medals)
Education
BBA - Business Administration And Management
Sam Houston State University
Huntsville, TX05.2014
Skills
- Sales Tracking
- Recruitment and Hiring
- Department Oversight
- Financial Statement Review
- Records Organization and Management
- Verbal and Written Communication
- Business Leadership
- Customer Service Management
- Inventory Tracking and Management
- Multitasking and Prioritization
- Presentation Development and Delivery
Timeline
Operations Supervisor
Security Industry Specialists
11.2019 - 02.2021
Operations Manager
Allied Universal Security Services
01.2018 - 11.2019
Supervisor
Seattle, Select Moving Company
03.2016 - 01.2018
Enterprise Sales Manager
Enterprise Rent-A-Car
02.2015 - 03.2016
Correctional Officer III
Texas Department Of Criminal Justice W.J. Estelle
10.2013 - 02.2015
Independent Sales Contractor
Kirby Vacuum Sales & Service
04.2011 - 10.2013
Petty Officer Second Class
United States Navy, USS Abraham Lincoln (CVN 72)
01.2006 - 01.2011
BBA - Business Administration And Management
Sam Houston State University