Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
completed manufacture specific training from dental equipment Companys such as Adec midmark and DCI
Timeline
Generic

Anthony Hines

Southlake

Summary

Sales/Service Technician with over 7 years of experience at Patterson Dental. Installed and repaired over 80 types of dental equipment, ensuring compliance with manufacturer and safety guidelines. Increased monthly sales by 36% through upselling techniques and exceptional customer service, effectively utilizing CRM software for lead tracking and client follow-up.

Overview

17
17
years of professional experience

Work History

Service Technician

Hewitt Dental
10.2024 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.

Sales/Service Technician

Patterson Dental
12.2018 - 06.2024
  • Ensured compliance with manufacturer and safety guidelines by successfully installing and repairing over 80 types of dental equipment
  • Increased monthly sales by 36% through effective upselling techniques and exceptional customer service, utilizing CRM software to track and follow up on leads, ensuring high client satisfaction and repeat business

Delivery Driver/Inside Sales

American Food and Vending
04.2014 - 11.2018
  • Completed assigned routes in a timely manner, meeting or exceeding delivery deadlines 99% of the time
  • Increased productivity and customer satisfaction
  • Deliver products as specified by daily order schedules on an established route
  • Load and unload products from the box truck to the point-of-sale location
  • Stock products in vending machines, kiosks, micro markets, and beverage stations
  • Managed inventory restocking for vending machines, kiosks, micro markets, and beverage stations across 20+ locations, maintaining accurate stock levels and achieving a 95% customer satisfaction rate through timely and efficient service
  • Increased monthly sales revenue through strategic upselling techniques and personalized customer interactions during deliveries

Assistant Store Manager

Buckle
01.2011 - 03.2014
  • Reported to store manager, inventory, daily sale goals etc
  • Decreased store Retention by 52%
  • Achieved a 25% increase in store sales over a six-month period, consistently outperforming sales targets and earning multiple Top Sales accolades 2 years in a row

Wind Composite Blade Repair Technician/Safety Manager

Run Energy
10.2007 - 11.2010
  • Conduct detailed evaluations, inspections, and diagnoses of internal and external composite damages on wind turbines, documenting and photographing as necessary
  • Perform material and coatings repairs on various composite structures (CAT 1-3), including turbine blades, nacelles and spinners
  • Execute professional caliber sanding, cutting, grinding, cleaning and lay-up of fiberglass, carbon fiber, coatings, and resin materials
  • Execute Lock Out Tag Out (LOTO) procedures to ensure safe work environments
  • Interpret engineering drawings and adhere to lamination schedules
  • Propose process improvements to enhance safety and productivity
  • Work closely with the engineering support team to ensure quality and completion of all repairs

Education

Diploma - Collision Repair And Refinish Technology

Universal Technical Institute
Houston, Texas
09.2006

Collision Repair Technology -

Lakeview Centennial High School
Garland, TX
05.2005

Skills

  • Microsoft
  • Salesforce
  • SAP
  • Customer service
  • Preventative maintenance
  • Client management
  • Hand tools
  • Time management
  • Interpersonal skills
  • Problem-solving
  • Positive attitude
  • Troubleshooting and repair
  • Preventive Maintenance
  • Valid Driver's license

Accomplishments

    completed manufacture specific training from dental companies such as Adec Midmark and DCI

completed manufacture specific training from dental equipment Companys such as Adec midmark and DCI

specific traing on Adec,  midmark, & DCI chairs and delivery systems. i was also  trained to maintenance and service midmark air compressors and vacuum systems.

Timeline

Service Technician

Hewitt Dental
10.2024 - Current

Sales/Service Technician

Patterson Dental
12.2018 - 06.2024

Delivery Driver/Inside Sales

American Food and Vending
04.2014 - 11.2018

Assistant Store Manager

Buckle
01.2011 - 03.2014

Wind Composite Blade Repair Technician/Safety Manager

Run Energy
10.2007 - 11.2010

Collision Repair Technology -

Lakeview Centennial High School

Diploma - Collision Repair And Refinish Technology

Universal Technical Institute

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Anthony Hines