Anthony Hughes

Work with station staff and contracted service providers to achieve expected safety, service, and customer experience focused objectives.

Continue to learn and grow in the Network 2.0 landscape to build upon FedEx experience, as the company shifts to what's next.

Develop and foster relationships with both the operation and Quality Assurance staff to provide the best product to service providers.

Actively work to address CSQI and CSS related topics to improve station metrics and information quality.

• Led package handler trainers to ensure the highest degree of training in accordance with the most current materials/methods.
• Developed my employees and prepared them for promotions
• Analyzed and reported on key performance metrics to upper management.
• Developed processes to improve operational quality and team efficiency.
• Trained and guided team members to maintain high productivity and performance metrics.
• Implement ideas to increase employee morale and reduce turnover.

• Provided coaching and mentoring to employees.
• Led onboarding and orientation for the Hub in accordance with the company's current training program.
• Tracked retention through various methods and provided these reports to upper management.
• Coached PH trainers and new managers.
• Promoted the benefits and helped employees take advantage of the various items that the company offers.

• Rebuilt two different areas in the building through staff development, educating employees on expectations, and retraining.
• Enforced FedEx Ground policy and performance standards.
• Utilized my training background to enhance both the individual and team performances among my team.
• Boosted morale through employee recognition and consistently had the highest retention by area.

• Trained new employees on how to perform their assigned tasks.
• Championed safety through my words and actions, leading to positive outcomes and low injury rates among my trainees.
• Helped increase productivity by developing my trainees into strong, prominent members of the operation.
• Trained many employees who went on to become employee of the month and/or earn promotions.

• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Utilized my training to refine my skills in various aspects of the operation (loading, unloading, facing).
• Consistently led my area in individual performance while maintaining an unfaltering focus on safety.
• Coached employees who sought help or advice.
• Used my voice and leadership to improve my area(s) through various rotations of managers.
• Ensured that I did my part to help my respective area excel in all possible metrics.