Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
Work History
Parts Manager
Scott Kia of limerick
Royersford, PA
10.2024 - Current
Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
Controlled daily parts program activities to improve sales and inventory management.
Connected with customers to provide assistance and collect feedback to optimize operations.
Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
Parts Specialist
Scott Kia of Springfield
Springfield, Pa
02.2018 - 10.2024
Supported service department by expertly pulling parts and updating records.
Assisted retail, wholesale, and service customers with selecting optimal parts for different needs.
Coordinated restocks by working closely with parts manager to fill critical gaps.
Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Store Manager
Drexel auto parts
Drexel Hill , Pa
01.1991 - 02.2018
Managed inventory tracking and physical inventory counts to minimize loss.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Monitored employee performance and identified performance gaps for corrective action.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
Upper Darby High School
Drexel Hill , Pa
Skills
Customer service
Written communication
Verbal communication
Teamwork and collaboration
Good Telephone Etiquette
Conflict resolution
Dependable and responsible
Company Details - Description
Our company is dedicated to offering a vast array of diverse websites that should attract even the most discerning viewer. We offer 24-7 support to address any questions regarding your purchase.