Anthony Ingram

McDonough,GA

Summary

Customer-focused professional with 10+ years of high-volume customer service, call center support, complaint resolution, and remote communication experience. Strong background handling complex inquiries, documenting all member interactions, coordinating with internal departments, and ensuring service recovery with professionalism and empathy.

Overview

years of professional experience

Work History

Senior Delivery Driver / Customer Resolution Trainer

Amazon

McDonough, GA

01.2021 - Current

Resolved customer issues during deliveries and documented concerns.
Coordinated escalations with dispatch and support teams.
Trained new drivers on customer interaction and system tools.

Search Quality Rater (Remote Contract)

Telus International

Remote

01.2024 - 01.2025

Reviewed online content to ensure adherence to compliance guidelines and accuracy standards.
Documented analysis results, highlighting critical issues for prompt resolution by supervisors.

Remote Customer Support Specialist

Independent Contractor

Remote

01.2019 - 01.2021

Delivered remote support via phone, chat, and email to enhance client satisfaction.
Collaborated with internal and client teams to investigate and resolve issues effectively.
Handled escalations and recorded interactions in CRM systems to ensure accurate tracking.

Customer Service Representative (Call Center & Member Support)

Delta Airlines

Atlanta, GA

01.2009 - 01.2019

Handled high-volume inbound calls, resolved complex concerns, and documented interactions to enhance customer satisfaction.
Responded professionally to customer inquiries related to policies, accounts, and billing.
Coordinated with internal departments to gather information and resolve complaints, ensuring timely resolutions for customers.
Met performance guarantees for call handling and complaint resolution, contributing to overall service quality.

Education

High School Diploma -

Miller Grove High School

Lithonia, GA

Skills

Complex call handling and multi-queue support
Member and customer issue resolution
Service recovery and complaint management
Remote customer communication
Policy interpretation and procedure compliance
Cross-department coordination
Documentation and CRM case management
Data entry and information retrieval
Confidentiality and compliance

Google Workspace proficiency
Slack communication
CRM tools expertise
AWS cloud foundations certification
Google data analytics certification
SQL proficiency
Excel expertise
Tableau skills
Typing speed: 65 WPM

Certifications And Skills

AWS Cloud Foundations Certificate
Google Data Analytics Certificate
SQL, Excel, Tableau
Typing Speed: 65+ WPM

Timeline