Anthony Inwiya
Las Vegas,NV
Summary
Results-driven professional with extensive experience in valet services. Known for exceptional communication and problem-solving abilities, successfully training teams and implementing improvements that boost service efficiency and guest satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Valet
Wynn Resorts
Las Vegas, NV
02.2022 - 02.2026
- Supervised valet team to ensure efficient vehicle handling and guest satisfaction.
- Implemented workflow improvements, enhancing service speed and operational efficiency.
- Trained new staff on best practices in customer service and vehicle management.
- Conducted regular inspections of parking areas to maintain safety and organization standards.
- Coordinated with security team to ensure guest safety during peak hours.
- Resolved guest inquiries and complaints promptly, enhancing overall experience quality.
- Demonstrated exceptional multitasking abilities while managing multiple responsibilities during busy shifts.
- Provided exemplary customer service, leading to repeat business and positive reviews from clients.
- Handled cash transactions accurately, ensuring timely deposits and accurate recordkeeping.
Barista
Starbucks
Las Vegas, NV
04.2017 - 08.2019
- Trained new baristas on beverage preparation and customer service best practices.
- Maintained high standards of cleanliness and organization in the workspace.
- Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
- Managed inventory levels, restocking supplies as needed to maintain operations.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Master of Computer Applications - Software Development
UNLV
Las Vegas01-2029
Skills
- Quick learner
- Reliability and punctuality
- Customer service expertise
- Tech-savviness
- Strong leadership
- Time management
- Multitasking and organization
- Team collaboration
- Problem-solving abilities
- Excellent communication
Certification
MOS Associate (Office 2019/365)
Languages
English
Native or Bilingual
Assyrian
Limited Working
Arabic
Limited Working
Timeline
Lead Valet
Wynn Resorts
02.2022 - 02.2026
Barista
Starbucks
04.2017 - 08.2019
Master of Computer Applications - Software Development
UNLV