Anthony-Ivey Hayes
Summary
IT Security professional with comprehensive training in security implementation, monitoring, system analysis, and network operations. Experienced in firewalls, threat detection, and system maintenance. Responsible and detailed oriented with strong technical, organizational, analytical, critical problem solving, communication and project management skills.
Overview
6
6
years of professional experience
Work History
Maintenance Technician
Walmart
Orlando, FL
12.2022 - Current
- Used digital work order systems to document maintenance activities, repairs, and completed tasks accurately
- Maintained compliance with safety standards, company policies, and OSHA guidelines
- Diagnosed mechanical issues and performed repairs to minimize downtime in store operations.
IT Analyst
AdventHealth
Orlando, FL
03.2025 - 11.2025
- Organizing products and arranging items within the warehouse
- Collaborated with cross-functional teams to design and implement IT solutions.
- Conducted troubleshooting and resolution of complex IT issues for end-users.
- Utilized computer systems to track orders, create shipping labels, and generate reports
Network Communications Systems Specialist
United States Army
11.2020 - 11.2024
- Provided technical support services to end-users in the installation, configuration and use of new software
- Resolved service requests received via ticketing systems within established SLAs
- Created user accounts, setup profiles and rights on local domain servers using Active Directory
- Participated in project meetings with stakeholders and provided feedback regarding progress and challenges faced
- Monitored server performance metrics such as disk space usage, memory utilization, CPU load to ensure optimum functioning of the system
- Coordinated with vendors for purchase orders related to IT equipment and software procurement
- Supported users in resolving technical issues related to desktops and laptops running Windows OS
- Performed daily system backups ensuring data protection and recovery capabilities in case of a disaster
- Conducted training sessions on various aspects of IT infrastructure management and operations
- Maintained inventory records for all IT assets including hardware components, licenses
- Configured, tested, maintained and troubleshoot server hardware and software systems for optimal performance
- Installed operating system patches and upgrades regularly as part of ongoing maintenance activities
- Assisted in the development of test plans for evaluating new technologies prior to deployment
- Documented IT processes related to operations management and incident resolution
Information Technologist
United States Army
03.2020 - 11.2024
- Installed and repaired network cables, including fiber optic cables
- Collaborated with other departments to understand their requirements solutions accordingly
- Repaired items to ensure proper operation
- Provided telephone support related to networking and connectivity issues
- Installed new hardware and software systems and components, ensured integrations with existing network system
- Troubleshoot network or connectivity problems for user and user groups
- Performed routine maintenance and standard repairs to networking components and equip equipment
- Used standard diagnostic testing equipment and procedures
- Evaluated local area network (LAN) and wide area network (WAN) performance data to ensure sufficient availability, and speed, to identify network problems and for disaster recovery purposes
- Installed and configured wireless networking equipment
- Documented help desk requests and resolutions
- Configured and defined parameters for installation and testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, and related networking equipment
- Identified causes of networking problems, using diagnostic testing software and equipment
- Installed network software, including security and firewall software
- Configured security settings and access permissions for groups and individuals
- Researched hardware or software products to meet technical networking or security needs
- Maintained logs of network activity
- Analyzed network data to determine network usage
- Created and updated technical documentation for network installations and changes to existing installations
- Documented network support activities
- Monitored industry websites and publications for information about patches, releases, viruses, and potential problem identification
- Analyzed and reported computer network security breaches and attempted breaches
Education
High School Diploma -
Oakleaf High School
Orange Park, FL01-2012
Skills
- Customer & Client Service
- Technical Support
- Active Directory
- Help Desk & Ticketing
- Log analysis
- Information Assurance
- VPN configuration
- End User Support
- Windows administration
- Network Management
- Software License
- Clearance: Secret
- LAN/WAN/VLAN/Wi-Fi
- Data Management
- Risk Management Framework
- Written & Verbal Communication
MILITARY EXPERIENCE
United States Army
Security Clearance
Secret
Timeline
IT Analyst
AdventHealth
03.2025 - 11.2025
Maintenance Technician
Walmart
12.2022 - Current
Network Communications Systems Specialist
United States Army
11.2020 - 11.2024
Information Technologist
United States Army
03.2020 - 11.2024
High School Diploma -
Oakleaf High School