Hi, I’m
Katelyn Court
Rogers,AR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Customer Service Representative bringing top-notch skills in membership and product sales, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
Work History
RISE Physical Therapy
Cleaning Technician
08.2023 - Current
Job overview
- Delivered quality customer service to address urgent needs and cleaning requests.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
University Of Arkansas Athletics
Personal Trainer Internship
08.2022 - 12.2022
Job overview
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
Orangetheory Fitness
Membership Sales Representative
06.2022 - 08.2022
Job overview
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
American Eagle Outfitters, Inc
Sales Associate
07.2021 - 07.2022
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
Athleta
Sales Floor Team Member
07.2018 - 07.2021
Job overview
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Completed regular cycle counts and inventory audits.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Shiloh Christian After School
After-School Care Provider
08.2020 - 05.2021
Job overview
- Maintained effective schedule balance between rest periods, active play and instruction.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Distributed food, napkins and beverages in preparation for snack time.
Bath And Body Works, Limited Brands
Sales Floor Associate
05.2018 - 11.2018
Job overview
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Shiloh Christian After School
After-School Care Worker
08.2017 - 05.2018
Job overview
- Helped students develop organizational, time management and study skills.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Education
University of Arkansas, FayettevilleFayetteville, AR
Bachelor of Arts from Psychology
08.2023
University Overview
- Chancellor's List Spring 2020
- Arkansas Challenge Scholarship Recipient
University of Arkansas, FayettevilleFayetteville, AR
Bachelor of Science from Exercise Science
08.2022
University Overview
- Chancellor's List Spring 2020
- Arkansas Challenge Scholarship Recipient
- Professional Development: Personal Trainer Internship
Shiloh Christian SchoolSpringdale, AR
High School Diploma
05.2018
Skills
- Membership Registrations
- Customer & Client Service
- Brand Awareness
- Rewards & Loyalty Programs
- Cash Register Operations
- Customer Service and Assistance
- Interpersonal Communication Skills
- Member Retention
- Store Displays
- Social Media Management
Websites
Similar Profiles
Audrey JimenezAudrey Jimenez
Physical Therapy Clinical Student at RISE Physical TherapyPhysical Therapy Clinical Student at RISE Physical Therapy
Doris NazarianDoris Nazarian
Owner at DO RISE PHYSICAL THERAPYOwner at DO RISE PHYSICAL THERAPY
Brittany CasarezBrittany Casarez
Office Manager at Rise Physical TherapyOffice Manager at Rise Physical Therapy
Derek LeeDerek Lee
Owner and Physical Therapist at Rise Physical TherapyOwner and Physical Therapist at Rise Physical Therapy
Alex EdmistonAlex Edmiston
Civil Engineer at Crafton TullCivil Engineer at Crafton Tull