Feyisetan Okpa
Clinton Township,MI
Summary
Experienced professional seeking long term employment in a great organization. Demonstrated ability to collaborate with teams to promote excellence and establish process improvements. Skills include retail, healthcare, behavioral health, quality, patient safety, and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Member Service Representative
COSTCO WHOLESALES
08.2013 - Current
- Conduct hourly warehouse safety and security checks and resolve related issues such as spills, trip hazards and blocked exits
- Answer queries, provide member support and maintain membership records
- Collaborate with marketing department to create artifacts and meet sprint goals
- Complete inspection forms and provide reports to the duty manager
Member Caregiver
FIRST LIGHT HEALTH SYSTEM
01.2015 - 01.2016
- Promoted integration of services for members including behavioral health care and long-term services and supports, home and community to enhance the continuity of care
- Collaborated with members, providers, and member's support network to develop and implement case management plan and waiver service plan to close care gaps
- Identified critical incidents and develops prevention plans to assure member's health and welfare
- Utilized clinical guideposts to educate, support and motivate change during member contacts
- Facilitated interdisciplinary care team meetings for approval or denial of services and informal
- ICT collaboration
- Conducted in-person meetings and home visits as required
Office Clerk
EASTERN MICHIGAN UNIVERSITY SCHOOL OF HEALTH SCIENCE
01.2011 - 01.2014
- Successfully developed business documents and managed business files to ensure accuracy and accessibility
- Meticulously sorted mail for timely distribution to employees and responded when applicable
- Documented meeting minutes, issue invoices and follow up on outstanding payments
- Organized employee travel arrangements, managed emails, and incoming phone calls
- Monitored office supplies and communicated low inventory to office manager for restock
Education
training as a Business Analyst. Developed skills - undefined
Master of Management - undefined
Davenport University
2021
Bachelor of Science - Psychology and Health Administration
Eastern Michigan University
2014
Skills
- Product Recommendations
- Issue and Complaint Resolution
- Administrative and Office Support
- Advising and Coaching
- Customer Support
- Membership Registrations
- Member Relations
- Microsoft Office
- Government Standards
- Phone Inquiries
- Order and Refund Processing
- Credit Card Applications
- Telephone Reception
- Loyalty Programs
- Appointment Scheduling and Confirmation
- Understanding Customer Needs
- Membership Inquiries and Renewals
- Complaint Documentation
Timeline
Member Caregiver
FIRST LIGHT HEALTH SYSTEM
01.2015 - 01.2016
Member Service Representative
COSTCO WHOLESALES
08.2013 - Current
Office Clerk
EASTERN MICHIGAN UNIVERSITY SCHOOL OF HEALTH SCIENCE
01.2011 - 01.2014
training as a Business Analyst. Developed skills - undefined
Master of Management - undefined
Davenport University
Bachelor of Science - Psychology and Health Administration
Eastern Michigan University
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