Anthony Izzo
Aldie,VA
Summary
Highly motivated and customer focused bartender with over twenty years of experience in a fast paced bar environment, proficient in mixology, cash handling, and POS systems, seeking a challenging role to leverage my skills and contribute to a positive customer experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Bartender/Server
Blue Ridge Grill
Brambleton, VA
02.2016 - Current
- Act as a lead bartender for multiple shifts per week ensuring bar is fully stocked, storeroom inventory is organized, and bar drawer is accurate at shift open.
- Act as shift leader working with team to maintain a cohesive dining room flow.
- Train and mentor new staff members, including bartenders, shift leaders, and servers. Work with them to meet company standards and goals and provide excellent customer service.
- Greet and interact with customers, providing exemplary service and creating a welcoming atmosphere.
- Prepare and serve a wide variety of cocktails and non-alcoholic beverages, consistently exceeding customer expectations. Offer suggestions based on customer flavor preference.
- Maintain a clean and organized bar area, ensuring a pleasant and friendly environment for customers and staff.
- Consistently meet sales goals and upsell customers from shelf to premium brands.
- Process payments accurately and efficiently with POS system.
Key Holder/Bartender/Server
Ruby Tuesday
Various, Various
07.2002 - 02.2016
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Mentored newly hired staff in upselling techniques to improve sales.
- Counted and balanced registers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Counted and reconciled bar inventory weekly to provide accurate sales numbers for ordering new product
- Handled customer inquiries and complaints with professionalism and patience.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Maintained knowledge of bar and menu options and new promotions to prepare drinks and make food recommendations.
- Pre bus and reset tables in between patrons to reduce wait times.
Education
Bachelor of Science - Information Technology
Middle Georgia State University
Macon, GA05-2010
Skills
- Team training and development
- Safe serving practices
- Upselling and suggestive sales techniques
- Team player attitude
- Creative mixology
- Anticipating guest needs
- Customer service expertise
- Multitasker
Accomplishments
- Nominated for Best Bartender in Ashburn 2021-2025
- Top 100 sales team member at Ruby Tuesday
Certification
- Serve safe holder from 2016-2021
Timeline
Bartender/Server
Blue Ridge Grill
02.2016 - Current
Key Holder/Bartender/Server
Ruby Tuesday
07.2002 - 02.2016
Bachelor of Science - Information Technology
Middle Georgia State University
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