Anthony Jacobo
West Valley City,UT
Summary
Looking for an area manager position as a professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
7
7
years of professional experience
Work History
Operations Manager
FedEx:Ground
10.2020 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Optimized resource allocation through careful planning and monitoring of volume and staffing needs.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Optimized staffing levels by closely monitoring workload demands.
- Supervised various locations, enforcing high-quality standards of operation.
Customer Service Representative
Domino's Pizza
09.2019 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Package Handler Trainer
FedEx:Ground
04.2020 - 10.2020
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
- Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Restaurant Manager
Burger King
04.2018 - 05.2019
- Streamlined inventory processes with regular audits, reducing waste.
- Enhanced staff performance with coaching and mentoring, building upon skills.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma -
Northridge High School
2430 N Hill Field Rd Layton, UT 8404105.2019
Skills
- Proficient in Delegating Tasks
- Employee Management
- Employee development
- Planning and coordination
- Analytical Problem Resolution
- Strategic Decision Making
- Problem resolution
- Employee engagement
Timeline
Operations Manager
FedEx:Ground
10.2020 - Current
Package Handler Trainer
FedEx:Ground
04.2020 - 10.2020
Customer Service Representative
Domino's Pizza
09.2019 - 12.2020
Restaurant Manager
Burger King
04.2018 - 05.2019
High School Diploma -
Northridge High School
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